Global Law Firm dedicated to clients and commited to public service seeking an Applications Specialist to consult and support their IT Department.
JOB SUMMARY
Acts as a subject matter expert on the Microsoft Office suite and various applications that integrate with MS Office, particularly those relating contact management, document comparison, management, automation and efficiency.
Provides consulting and support for the IT Department.
Provides suggestions for best user options, preferences, courseware and instructions materials, and best practices. Devotes approximately 50% of time to application development and integration, approximately 25% as an IT Support and Training resource, approximately 15% as a back-office development resource, and approximately 10% to quality control for Systems Engineering group.
PRINCIPAL DUTIES AND RESPONSIBILITIES*
Acts as subject matter expert and second level support for the Training and IT Support groups on more complex application questions.
Customizes applications by creating and editing templates, macros, toolbars, wizards, etc., that will help automate, increase efficiency, reduce training, or establish best practices.
Takes on document, database, spreadsheet, macro, presentation, merge, or other more complex projects as a consultant to users (or the department).
Acts as project lead for testing of new software. Leads and/or offers advice on design and creation of training materials for new software instruction, and in the implementation and process of rolling out new software.
Delivers train-the-trainer training when necessary to get other members of the department up to speed on the Firms business applications, and on training and support techniques.
Leads and/or offers advice in course development and instructional design of classes offered, including editing of documentation, and exercises.
Leads or advises on improvements in the area of training, class attendance, structure and design of classes, and other training related questions and issues
Contributes to the Firm's ServiceMatters initiative to consistently improve its image internally and externally. Displays professionalism, quality service and a "can do" attitude to internal members/departments of the Firm as well as external clients and vendors via electronic and print correspondence, over the telephone and in-person.
MINIMUM QUALIFICATIONS
Knowledge/Skills/Abilities:
Excellent computer skills, specifically: Microsoft Word and Excel, to advanced level; VBA for Word and Excel, intermediate to advanced; Microsoft PowerPoint and Microsoft Access, intermediate to advanced is required; email, any system. Should have experience and/or aptitude for customizing applications with macros, templates, styles, toolbars, wizards, etc. Should have good technical knowledge of Windows Operating System (XP Pro preferred). Some experience with Word Perfect a plus. Also experience with InterAction, iManage or other legal specific CRM or DMS applications a plus.
Excellent communication, presentation, telephone, listening, and team leadership skills is required.
Ability to evaluate problems based on non-technical descriptions.
Previous technical training and documentation experience, and training leadership is preferred.
Customer support experience is preferred.
Education:
Bachelors Degree is required.
Experience:
5-7 years of related work experience is required.
Experience: Windows XP,MS-OFFICE,InterAction, iManage,
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