IT Service Desk Technician in Boston, MA

Our client in Charlestown has an immediate opening for an IT Service Desktop Technician.

The IT Service Desk Technician¡¦Desk Technician's role is to ensure nationwide company computer operation, so that internal end users can accomplish business and engineering tasks. A minimum of four years work experience in an Information Technology Service Desk / Support position is required.

A minimum of 4 years IT work experience required to support 500+ users at 22 locations nationwide. Focused PC diagnostic skills, troubleshooting ability, remote user support, and attention to detail are also required. Highly skilled approach to support, with emphasis on customer service. A dependable, results-oriented team player. A self-starter who can work independently and with the support of the IT staff.


<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Responsibilities

* Work with the IT Service Desk Team.
* Accurately record, track, and document incidents using Magic.
* Determine and apply diagnostic utilities to aid in troubleshooting.
* Perform hands-on system builds, fixes, and troubleshooting at the desktop level, including installation and upgrade of software, hardware, and configuring systems and applications.
* Perform post-resolution follow-ups to help requests.
* Develop help sheets, documentation, training materials, and FAQ lists for end users.
* Evaluate documented resolutions and analyze trends for ways to prevent future problems.
* Provide remote user support.

Position Requirements
* Working knowledge of a range of diagnostic utilities, including VNC, ipconfig, ping, Event Viewer, Device Manager, System Information, Disk Administrator, etc.
* Good written and oral communication skills with working experience creating effective written documentation.
* Mature approach with a focus on customer service, rapport-building, listening, and questioning skills.
* Experience with Active Directory and wireless functionality is a plus.
* Able to travel to other office locations with minimal notification as well as on a scheduled monthly basis.
* Dependable, results-oriented team player.

Must have the persistence to pursue problems until they are solved, but also the balance and good judgment to know when to ask others on the Help Desk, or to bump the problem up to Tier III

Troubleshooting Skills
&#132;o Good Tier II level troubleshooting skills
&#132;o Able to logically, carefully and methodically solve a problem

Excellent Verbal Communication Skills and Good
Documentation Skills
* Must have excellent interpersonal skills; be comfortable dealing with high level management, eccentric IT staff * Ability and willingness to document procedures

Technical Skills
* Demonstrated Tier 2 level skills with a minimum 5 years of practical experience
* In depth hands on experience with Microsoft Technologies, specifically 2000, XP&#161;..
* Advanced knowledge of PC, laptop, and printer hardware configuration and deployment
* Remote connectivity experience with VPN, RAS connect
* Prior experience with Magic or similar Help Desk ticketing software
* Experience with virus and Spyware cleanup and prevention

Preferred but not required:
* Sharepoint experience would be helpful (site design & construction)
* AD experience would be helpful

To Apply to this job go to http://www.GadBall.com or click here

Systems Administrator in Boston, MA

IT Support Specialist/Systems Administrator

Our client, a Boston Architect firm is seeking to hire a Systems Administrator to join their IT Team.

In this role the Systems Administrator will be responsible for:

- Maintaining, monitoring, updating and supporting computer workstations in a Windows based environment of about 240 employees.

<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Must Have:

- Advanced knowledge of Norton Ghost or a similar product, for developing images

- Designing most efficient ways of deploying these images to update and rotate our desktop systems

- Managing/Maintaining WSUS server for windows updates. Testing and deploying appropriate updates.

- Maintaining our current software and hardware assets with their digital auditing software

- Managing Symantec Enterprise Antivirus console and monitoring to ensure that the desktops are receiving the latest definitions

- Managing the IT mailbox queue and troubleshooting all desktop issues

- Researching and implementing a company wide Helpdesk system

- Advanced knowledge of Group Policies as a tool for automating rapid deployments of msi packages, printers etc.

- Advanced knowledge of login scripts, batching and other automated tools and procedures

- Researching and implementing software deployment and packaging tools.

- Administering the current PBX phone system

To Apply to this job go to http://www.GadBall.com or click here

HP Openview Admin in Boston, MA

1. Responsible for day to day maintenance of the hp open view implementation.2. Responsible for periodic maintenance tasks for hp open view such as software updates and patching3. Designs and deploys new service management functionality as a complete integrated unit (views, thresholds, reports, login, and security).4. Implements event correlation and other custom scripting required delivering effective clutter free notifications5. Responsible for all upgrades and enhancements to the HP/Openview environment.6. Responsible for implementing any customization enhancements required to insure all availability failures are identified and produce appropriate status changes and alarms7. Lead liaison for interfacing with technical admins for implementing monitoring solutions with HP ** The Commonwealth of Massachusetts offers a great benefit package including health insurance, dental insurance, and retirement plan.Please send resumes to: MaryBeth SalernoCommonwealth of MassachusettsInformation Technology Division617-626-4615
Experience: Bachelor's Degree preferred4+ years experience in production operations with large scale environments (500+ nodes)2 years experience in implementation of HP Openview Operations, NNM, Service Navigator, Reporter, OVIS, OVTA and other HP monitoring tools2 years experience in a scripting language such as Perl, Automated at least 3 production process using scripts

To Apply to this job go to http://www.GadBall.com or click here

.NET Developer for growing development team! in BOSTON, MA

Our growing technology client is seeking an mid level .NET (ASP.net and/or VB.net) programmer to join its development team.

Seeking a candidate with at least 2 years of .Net experience. In this role you will be responsible for various aspects of application development including design, development, testing, implementation and support. This is an excellent opportunity to join a growing, dynamic development team with room for growth.

This is a permanent position and includes excellent benefits, bonus and a great team environment. The office is T accessible, and also includes reduced parking.
Experience: * Minimum of 2 plus years of experience with .NET (VB.net or ASP.net)
* Experience with SQL Server,SQL
* Must be a team player and able to learn quickly
* Applicants interested in applying to this position should email resumes directly to

To Apply to this job go to http://www.GadBall.com or click here

Open Source Application Developer in Boston, MA

The Open Source Developer is responsible for performing activities related to the analysis, design, testing, installation, modification and support of open source information systems applications.Experience in software development Experience in the design and development of web applications. Development experience with the following technologies: Linux; PHP; Pearl; Javascript; C/C++; CGI; HTML; Apache/Apache API; MySQL. Experience with SQL databases and database design skills. Strong software development background in both Windows and Linux environments. Extensive experience in backend web development, stand-alone applications and search engines. Requirements gathering and analysis skills.** The Commonwealth of Massachusetts offers a great benefit package including health insurance, dental insurance, and retirement plan.**Please send resumes to: MaryBeth SalernoCommonwealth of MassachusettsInformation Technology Division617-626-4615

To Apply to this job go to http://www.GadBall.com or click here

Insurance Software System Business Analyst in Boston, MA

Relying on your in-depth insurance industry knowledge, you will consult with clientsregarding their software applications requirements in one or more of the Professional
Liability or Property and Casualty Insurance specialties: Claims Management, Risk
Management, Policy Underwriting, Premium Rating and Billing and related Financial
Management Tools.Essential Duties:Discuss, analyze and document client software requirements.Interpret client requirements both in writing and in oral presentations and discussions
for the technical staff. Confer with development group regarding design specifications
and system improvements.Responsible for product configuration, quality testing and
delivery procedures.Provide user training and ongoing customer support.Job Qualifications:A related degree and three or more years of similar insurance or technology experience.
Policy and underwriting background preferred.Excellent communication skills, both
oral and written, and superior interpersonal skills.Understanding of insurance software
systems and software implementation projects for the insurance industry.CPCU a plus.Travel required.

To Apply to this job go to http://www.GadBall.com or click here

Open Source Application Developer in Boston, MA

The Open Source Developer is responsible for performing activities related to the analysis, design, testing, installation, modification and support of open source information systems applications.Experience in software development Experience in the design and development of web applications. Development experience with the following technologies: Linux; PHP; Pearl; Javascript; C/C++; CGI; HTML; Apache/Apache API; MySQL. Experience with SQL databases and database design skills. Strong software development background in both Windows and Linux environments. Extensive experience in backend web development, stand-alone applications and search engines. Requirements gathering and analysis skills.** The Commonwealth of Massachusetts offers a great benefit package including health insurance, dental insurance, and retirement plan.**Please send resumes to: MaryBeth SalernoCommonwealth of MassachusettsInformation Technology Division617-626-4615

To Apply to this job go to http://www.GadBall.com or click here
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