IT Specialist in Boston, MA

Our Client is looking for an IT Specialist with in-depth Active Directory, Windows Server and Workstation as well as Apple Macintosh and AppleShare Server skills to manage our small and medium-size business clients' networks and all end user support operations.

Key Responsibilities include:

Administering Windows 2000/2003 Server and Active Directory networks
Supporting Exchange 2000/2003 Messaging system
Supporting Apple Macintosh through OS X and AppleShare / OS X Server networks
Maintaining service levels as defined by management, including disaster recovery preparedness (anti-virus, backups, budgeting, etc.)
Taking an advisory role in overall IT infrastructure design and implementation
Troubleshooting and providing all end user support functions in cross platform environments
Troubleshooting multi-site networks, including remote and handheld connectivity to mobile users

Qualifications:

We would like to work with someone who:

Has 3-5 years of experience as a lead IT support engineer and decision maker
Understands the SMB market, the customer, and the competition
Inspires others with enthusiasm and positive energy
Projects a professional and polished image that inspires confidence and trust
Exudes self-confidence and inspires confidence in others
Has a BS, MCSE or equivalent experience

Strong background of PC hardware and applications installations
Administration and installation of MS Windows XP
Proficient in Microsoft Office 2003 products
Antivirus enterprise solutions, backup platforms including Veritas Backup Exec
Active Directory Administration
Administration of routing and firewalls (such as Sonicwall).
Rebuilding servers and workstations
Administration and installation of MS Windows 2003 Server
MS Exchange 2000 and 2003 Administration
Ability to plan, organize, problem-solve & make decisions independently
Ability to work under pressure
Passionate about customer service
Projects a professional and polished image that inspires confidence and trust
Travel to multiple network locations, typically no more than two per day
Strong documentation skills and willingness to do so.
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