End User Support Specialist in Boston, MA

Our client, a leading non-profit organization in Boston has an immediate need for a User Support Specialist due to company growth.

We are seeking a Desktop Support consultant who is available to start work immediately.

Daily responsibilities include:
• Provide system administration for file, print, e-mail and application servers in a Linux and Netware environment.
• Maintain and support phones/PBX equipment.
• Provide the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation Assist and independently deploy special projects and network implementations.
• Responsible for providing technical support for resolution or escalation of desktop, network, server, software, and/or workgroup related problems.
• Responsible for assisting all users with their questions about any of our supported software and systems to the best of his/her ability, in a professional and courteous manner.
• Development of end-user documentation consisting of configuration, support information, and useful software/hardware tips.
• Perform other duties as needed.

A significant portion of the time spent in this position will be assisting with end-user problems, with the remaining time spread over the remaining areas listed above.

<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: QUALIFICATIONS

Applicants for this position should possess the following:
&#149; 3+ years of end-user support experience.
&#149; 3+ years of server, LAN or WAN support experience.
&#149; Experience with Windows NT/2000/XP.
&#149; Experience with Microsoft Office
&#149; Novell 6.X/GroupWise experience preferred but not required. (Certified Novell Administrator or equivalent preferred).
&#149; RedHat/SUSE Linux experience preferred but not required (RH Certified Technician or equivalent preferred).

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