Business Analyst in Boston, MA

Affiliated Computer Services, Inc. (ACS) is expertise in action?. We are a FORTUNE 500 company with 63,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Description:

Reporting to the ACS Program Manager supporting our client, the Business Analyst will be responsible for:

Provision of direct client support for parking and moving violation Information Technology services to several clients. Responsibilities include: provide operational analysis & support of the contracts, including oversight responsibility for the data entry and mailhouse subcontractor functions as they relate to these contracts. Ensure all processes are efficient and effective in producing optimum output and meeting contractual compliance. Ensure all clients are satisfied with contract performance and project management.

Responsible for ensuring that the client's operations are accurate, compliant, timely and cost-effective/efficient. Provide for the completion of operational functions, including:
1) Ensure the daily activities of the data entry and lockbox operations are compliant with quality standards and contractual requirements.
2) Attend client meetings to define the resources necessary to provide customer service excellence.
3) Analyze and provide feedback on quantity and quality of work produced by subcontract staff.
4) Coordinate the operational, contractual, and public relations aspects for all project activities, including implementations.
5) Ensure all operations are in compliance with the department standards, requirements, and performance metrics.
6) Complete an annual performance report for clients.
7) Be a subject matter expert in our eTIMSsm parking/ moving violations system.
8) Develop detailed system documentation and provide system training on new initiatives.
9) Coordinate with outside groups including IT Services to ensure all issues are addressed.

Education and Typical Years of Experience:

BSBA degree plus min 2+ yrs strong computer/ financial experience. Proficiency w/ MS Office Suite plus Access. Must have strong interpersonal skills, plus excellent verbal and written business communication skills to interact with our clients and provide excellent service.

ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: Same as above.

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