DESKSIDE SUPPORT ANALYST in Boston, MA

Desk-side Support Analyst
Express Yourself—Be part of a Positive Proactive Team


Parsons provides landmark planning, environmental, engineering, construction, and facility operation services to the U.S. Government.Our innovative solutions have supported sustainability, space exploration, aviation, chemical weapons clean-up, military installations and ranges and missile defense programs. Our services also support reconstruction efforts after man-made or natural disasters and homeland security initiatives. We make the world a safer place.Safety is our highest value in all we do.


Project
Parsons is currently looking for a DESKSIDE SUPPORT ANALYST to join our team in Boston, MA. This is an excellent opportunity for individuals wanting to support a global engineering and construction firm. Individual will have a broad range of responsibilities and will utilize multiple technical areas of expertise.

Need
The Desk Side Support Analyst provides technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware. Trouble shoots software and hardware failures and identifies network problems when related to personal desktop computers. Activities include recognition, research, isolation, resolution, and follow-up steps. Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers utilizing experience and understanding of Parsons Environment. May also provide some phone support.

Typically, the analyst level participates in supportive role by providing analytical and in person technical support. Works on assignments requiring considerable judgment and initiative. Understands implications of work and makes recommendations for solutions. Under little supervision, plans, installs, and tests less complex vendor supplied computer system hardware or software. Requires 2+ years of related work experience, or an equivalent combination of education and experience. Knowledge of system principles, theories, concepts, and technologies may be required in these positions.

Support occasional travel to sites for ticket resolution and project support (office start-ups, shutdowns and consolidations. Travel typically <10% for role.

Typical workday is 8 hours between 7 am and 6 pm based on customer requests. Emergency support is expected occasionally during off-hours.

Requirements

1 to 3 years hands on desktop support experience or equivalent knowledge
Experience in working in a Service Desk environment
Familiarity with Office Software (MS 2003/MS 2007)
Basic comprehension of network and server operation including troubleshooting PC connectivity issues, functioning as ''remote hands'' for network/server team
Coursework in computer support - HW/SW -customer service preferred
MCSA/MCSE Preferred, MCP preferred minimum although experience acceptable


Parsons offers an ethical, challenging, diverse, rewarding and fun work experience where enthusiastic, responsible people use their energy, talent and dedication to make a difference in the world.

Candidates are encouraged to apply at http://www.parsonsjobs.com/ to requisition 14709.
We provide career growth and development, a competitive compensation and benefits package which includes medical, dental, vision, and life insurance; tuition reimbursement program; credit union membership; Employee Stock Ownership Plan and a 401(k) plan. Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace.M/W/D/V.

Experience: 1 to 3 years hands on desktop support experience or equivalent knowledge
Experience in working in a Service Desk environment
Familiarity with Office Software (MS 2003/MS 2007)
Basic comprehension of network and server operation including troubleshooting PC connectivity issues, functioning as ''remote hands'' for network/server team
Coursework in computer support - HW/SW -customer service preferred
MCSA/MCSE Preferred, MCP preferred minimum although experience acceptable

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