This position is based in Boston, MA.
Summary
The senior data analyst will need a strong technical background, extensive financial analysis experience, and excellent oral and written communication skills. The role requires leading client, business, and technical teams through an iterative process. A results-oriented individual with the ability to instill confidence and drive change across the enterprise through effective presentation and project management skills is necessary. The senior data analyst needs to have a significant working knowledge of financial modeling software, database development, reporting and presentation layers, project lifecycles, industry needs and trends, and overall process management. Deep understanding of securities processing and business areas is a plus.
Experience: Responsibilities
. Delivery of an information model that drives the deployment of robust, dynamic, and innovative technical applications that solve enterprise-wide business problems.
. Serves as a liaison between the business and technical teams.
. Conducting structured client interview sessions, documenting business requirements, and modeling information to support technical solutions,
. Establishing trusted advisor relationships with clients.
. Set up and maintain project documentation
. Prepare client level data, participant level data, and reports for client presentations; actively participate in client meetings
. Oversee the assignment, execution and quality output of project tasks given to the assigned analysts
. Identify, propose, and obtain approval to create, test and apply new audits to flag DB data errors; review existing audits for accuracy and consistency with plan rules
. Investigate/research data error conditions by querying multiple databases and/or conducting manual research
. Identify, propose, obtain approval for, test and apply solutions to correct data errors in an automated and/or manual update manner
. Perform quality control on other analysts' work product
Qualifications
. Bachelor and/or Masters Degree in Economics, Finance, Information Technology, or Statistics.
. At least 5 years of logical data modeling, data analysis, or business analysis experience; broad knowledge of data analysis/database design technologies and tools in an operational/transactional environment; and project management and or systems development background.
. Sybase PowerDesigner experience preferred.
. Experience with Oracle application packages is a plus
. Experienced in Financial management or analysis background preferred
. Expertise in developing and supporting financial modeling
. Strong knowledge and experience with a variety of query tools
. Proficiency developing business and technical documentation
To Apply to this job go to http://www.GadBall.com or click here
Database Developer (8022) in Boston, MA
Perot Systems Corporation is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for a Database Developer to join our team in Boston, MA.
Job Responsibilities:
Incumbent will develop technical specifications, project task timelines, technical documentation, conduct code reviews, develop architecture, support and mentor other associates and provide production support. Candidates will architect and develop database applications utilizing Microsoft technologies and manage technical tasks for the project.
Role involves working with the client to analyze business needs and develop / deploy / maintain back-end database components to Web-based Clinical, Financial, Research and Administrative Internet and Intranet-based applications in an academic teaching hospital setting.
Upcoming projects include development of a full Clinical / Financial Data Repository and Enterprise-wide Internet / Intranet Redesign.
Required Skills:
2+ years of Database Application Development
Microsoft Tools Suite Proficiency
Development and production support of back-end database components for enterprise level applications
Excellent communications skills
Project management skills, ability to multi-task
Desired Skills:
SQL Server 2000 / 2005 Replication
Experience with Oracle 9i, 10g
.Net development experience, HTML, Visual Basic 6.0, VBScript
At Perot Systems, we are looking for candidates that have a high level of integrity, are tenacious and can thrive in a team environment. We will provide you with the tools and opportunities to enhance expand and support your personal and professional growth. The Associates at Perot Systems enjoy a very entrepreneurial, dynamic environment. We do not have a rigid corporate ladder in place for you to climb but rather a career path that allows you to explore career opportunities throughout the entire organization.
In addition to a dynamic environment, Perot Systems will provide you with a very competitive salary, performance based bonuses, stock purchase program, tuition reimbursement ($5250 annually), 401K (100% match for first 4% of salary), health, dental and vision insurance coverage, paid holidays and vacation.
Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status. To Apply to this job go to http://www.GadBall.com or click here
Job Responsibilities:
Incumbent will develop technical specifications, project task timelines, technical documentation, conduct code reviews, develop architecture, support and mentor other associates and provide production support. Candidates will architect and develop database applications utilizing Microsoft technologies and manage technical tasks for the project.
Role involves working with the client to analyze business needs and develop / deploy / maintain back-end database components to Web-based Clinical, Financial, Research and Administrative Internet and Intranet-based applications in an academic teaching hospital setting.
Upcoming projects include development of a full Clinical / Financial Data Repository and Enterprise-wide Internet / Intranet Redesign.
Required Skills:
Desired Skills:
At Perot Systems, we are looking for candidates that have a high level of integrity, are tenacious and can thrive in a team environment. We will provide you with the tools and opportunities to enhance expand and support your personal and professional growth. The Associates at Perot Systems enjoy a very entrepreneurial, dynamic environment. We do not have a rigid corporate ladder in place for you to climb but rather a career path that allows you to explore career opportunities throughout the entire organization.
In addition to a dynamic environment, Perot Systems will provide you with a very competitive salary, performance based bonuses, stock purchase program, tuition reimbursement ($5250 annually), 401K (100% match for first 4% of salary), health, dental and vision insurance coverage, paid holidays and vacation.
Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status. To Apply to this job go to http://www.GadBall.com or click here
Systems Engineer in Boston, MA
Systems Engineer
Responsibilities:
? Design, build, implement, and manage products and solutions for company?s production environment
? Monitor and maintain all production system equipment and services
? Ensure 24/7 availability of the production application environment
? Develop system analysis and reporting tools and tools for task automation
? Maintain network and systems configurations
? Document technical environments, processes and procedures, testing plans, project plans.
? Research and consult with vendors on new equipment and software purchases; manage vendor relationships as needed
? Facilitate the deployment and configuration of server hardware/software within the data center.
? Serve as the primary technical lead on complex implementation projects.
? Actively participate in decision making with management and seek to understand the broader impact of current decisions.
? Generate innovative ideas and challenge the status quo.
Required Skills and Experience:
? Bachelor?s Degree or equivalent experience required.
? Must have 7+ years total experience with network administration and systems architecture, as well as hardware and software troubleshooting
? One or more Systems or Network certifications desirable: CNA, CNE, MCP, etc.
? Must have experience with equipment, topology and up-time requirements of a 24x7 hosted environment in a data center
? Must have high proficiency in the Windows 2000/2003 Server Operating Systems
? Experience with setting up automatic real-time alert procedures for problems with the network/site/production servers.
? Experience with mail server administration and support
? Solid understanding of design, implementation and maintenance of local area networks, including active network devices such as switches, hubs, routers, firewalls.
? Detailed understanding of TCP/IP address in schemes and subnet masking.
? Must have hands-on working knowledge with Win2k and Win2003 Active Directory topologies, DNS Server, DHCP configuration.
? RedHat (Linux) experience and experience in financial institution is preferred.
? Demonstrated understanding and practical experience with network security design and security policies.
? Demonstrated ability of high degree of independence and exercising sound judgment, decisiveness and creativity in situations involving a variety of duties, which are often characterized by frequent changes.
? Ability to move swiftly from concepts and theory to action.
? Ability to visualize breakthrough process improvements and champion efforts to build capabilities throughout company.
? Prior experience managing strategic vendor relationships
? Must have previous experience in an ASP or high volume website environment
? Must have excellent relationship building and interpersonal skills.
? Strong written and verbal communication skills.
? Must be highly self-motivated and have the ability to work with minimal supervision
? Must have strong organizational and documentation skills
This position is a fulltime, perm position with our client in Boston. An organization - awarded as the best employer in Boston this year and an organization- where your ideas would make a difference. This position comes with a good pay package + benefits. To Apply to this job go to http://www.GadBall.com or click here
Responsibilities:
? Design, build, implement, and manage products and solutions for company?s production environment
? Monitor and maintain all production system equipment and services
? Ensure 24/7 availability of the production application environment
? Develop system analysis and reporting tools and tools for task automation
? Maintain network and systems configurations
? Document technical environments, processes and procedures, testing plans, project plans.
? Research and consult with vendors on new equipment and software purchases; manage vendor relationships as needed
? Facilitate the deployment and configuration of server hardware/software within the data center.
? Serve as the primary technical lead on complex implementation projects.
? Actively participate in decision making with management and seek to understand the broader impact of current decisions.
? Generate innovative ideas and challenge the status quo.
Required Skills and Experience:
? Bachelor?s Degree or equivalent experience required.
? Must have 7+ years total experience with network administration and systems architecture, as well as hardware and software troubleshooting
? One or more Systems or Network certifications desirable: CNA, CNE, MCP, etc.
? Must have experience with equipment, topology and up-time requirements of a 24x7 hosted environment in a data center
? Must have high proficiency in the Windows 2000/2003 Server Operating Systems
? Experience with setting up automatic real-time alert procedures for problems with the network/site/production servers.
? Experience with mail server administration and support
? Solid understanding of design, implementation and maintenance of local area networks, including active network devices such as switches, hubs, routers, firewalls.
? Detailed understanding of TCP/IP address in schemes and subnet masking.
? Must have hands-on working knowledge with Win2k and Win2003 Active Directory topologies, DNS Server, DHCP configuration.
? RedHat (Linux) experience and experience in financial institution is preferred.
? Demonstrated understanding and practical experience with network security design and security policies.
? Demonstrated ability of high degree of independence and exercising sound judgment, decisiveness and creativity in situations involving a variety of duties, which are often characterized by frequent changes.
? Ability to move swiftly from concepts and theory to action.
? Ability to visualize breakthrough process improvements and champion efforts to build capabilities throughout company.
? Prior experience managing strategic vendor relationships
? Must have previous experience in an ASP or high volume website environment
? Must have excellent relationship building and interpersonal skills.
? Strong written and verbal communication skills.
? Must be highly self-motivated and have the ability to work with minimal supervision
? Must have strong organizational and documentation skills
This position is a fulltime, perm position with our client in Boston. An organization - awarded as the best employer in Boston this year and an organization- where your ideas would make a difference. This position comes with a good pay package + benefits. To Apply to this job go to http://www.GadBall.com or click here
Senior FICO Archiving Consultant in Boston, MA
BearingPoint, Inc. (NYSE-BE) is one of the world's largest Management and Technology Consulting companies dedicated to aligning business and systems to empower Global 2000 companies and government organizations.
The BearingPoint Life Science team is currently searching for Senior FICO Archiving Consultant
Location/s: Boston/Andover MA
Relocation: yes
Performance Profile:
External Job Description Required
Main activity:
Responsible for FI/CO archiving objects and corresponding reports
Write FD for configuration and custom reports/programs
Perform initial archive runs in Production
Request batch jobs for periodic archive runs
PBS Support, SAP Add-on liaison
Actively consults and informs the PMS process owners & key-users
Minimum Requirements
- Extensive SAP archiving experience (Must Have)
- Knowledge of archiving application PBS (Must Have)
- 5-8 Year of SAP FI/CO experience FI, CO-CCA, CO-PA, Workflow, EC-PCA, Reporting
- Experience in large complex environments
- Experience in creating end user documentation, customizing documentation, functional design, training mat., etc.
- International experience
- Able to cope with stress and tight deadlines, flexible, good presentation skills, goal directed, takes responsibility, pro active
BearingPoint is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, non-disqualifying physical or mental disability or any other basis covered by law. Employment decisions are based solely on qualifications and business need. Experience: Minimum Requirements
- Extensive SAP archiving experience (Must Have)
- Knowledge of archiving application PBS (Must Have)
- 5-8 Year of SAP FI/CO experience FI, CO-CCA, CO-PA, Workflow, EC-PCA, Reporting
- Experience in large complex environments
- Experience in creating end user documentation, customizing documentation, functional design, training mat., etc.
- International experience
- Able to cope with stress and tight deadlines, flexible, good presentation skills, goal directed, takes responsibility, pro active To Apply to this job go to http://www.GadBall.com or click here
The BearingPoint Life Science team is currently searching for Senior FICO Archiving Consultant
Location/s: Boston/Andover MA
Relocation: yes
Performance Profile:
External Job Description Required
Main activity:
Minimum Requirements
- Extensive SAP archiving experience (Must Have)
- Knowledge of archiving application PBS (Must Have)
- 5-8 Year of SAP FI/CO experience FI, CO-CCA, CO-PA, Workflow, EC-PCA, Reporting
- Experience in large complex environments
- Experience in creating end user documentation, customizing documentation, functional design, training mat., etc.
- International experience
- Able to cope with stress and tight deadlines, flexible, good presentation skills, goal directed, takes responsibility, pro active
BearingPoint is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, non-disqualifying physical or mental disability or any other basis covered by law. Employment decisions are based solely on qualifications and business need. Experience: Minimum Requirements
- Extensive SAP archiving experience (Must Have)
- Knowledge of archiving application PBS (Must Have)
- 5-8 Year of SAP FI/CO experience FI, CO-CCA, CO-PA, Workflow, EC-PCA, Reporting
- Experience in large complex environments
- Experience in creating end user documentation, customizing documentation, functional design, training mat., etc.
- International experience
- Able to cope with stress and tight deadlines, flexible, good presentation skills, goal directed, takes responsibility, pro active To Apply to this job go to http://www.GadBall.com or click here
Audit Manager in Boston, MA
Team Technology is assisting our client in recruiting several audit managers for their locations in Atlanta, Boston, San Francisco, Chicago, LA and Houston.
Pre-transaction due diligence that focuses on attempting to identify potential deal breakers, industry and deal specific risks and opportunities
Structuring services including analyzing the terms of transaction related agreements
Post-transaction services such as helping clients integrate a new acquisition into existing operations, tighter and smarter cash flows and working capital management, purchase price negotiations, and potential offerings, to name a few.
The experience gained on this assignment will be invaluable for developing enhanced technical, client service, and relationship-building capabilities as well as valuable exposure to a fast pace environment with high visibility and interaction with leading M&A practitioners, National Office consulting resources, industry specialists and senior management of some of our most prestigious clients.
The Entities are recognized as the marketplace leader among the large professional services firms in advising companies involved in M&A transactions. Our clients range from the largest financial buyers and significant multinationals involved in complex, cross-border transactions to mid-size companies, acquiring or divesting assets.
DEVELOPMENTAL NATURE OF THE ASSIGNMENT:
Provide in depth exposure and further development in knowledge related to SEC reporting and accounting issues such as (FASB, EITF, SEC Rules and Regulations), specifically as it relates to key areas of focus such as: Business combinations, Recapitalizations, Stock Compensation plans, Revenue Recognition, Capitalization of software development costs, Deferral of Costs, IPR&D, Restructuring Reserves, Impact of Transaction of EPS, Treatment of Equity and quasi Equity Instruments, Beneficial conversion features, Imbedded Derivatives etc.
Provide opportunity to further develop strong analytical skills such as an ability to identify and evaluate business, industry, financial, accounting to tax risk related to transactions
Provide opportunity to further develop strong proficiency in decision making with the appropriate level of research and consultation
Obtain more knowledge and high-level experience related to the application of transaction related agreements, professional, legal and regulatory literature and procedures applicable in the local market place to ensure appropriate risk management
Experience orchestrating a multi-disciplinary team of highly talented professionals
Understand our leading edge approach to due diligence and deal process
This area is the fastest track to partner than any other area in the company. Fast paced, high profile. Fantastic systems in place which affords employees a work/life style balance.
Must be US Citizen or Green Card Holder
Experience: Candidate Must Have :
Four years external audit experience in public accounting.
SEC reporting experience.
One year plus of U. S. GAAP
Additional Information :
External audit experience cannot be more than three years old. CPA a plus
To Apply to this job go to http://www.GadBall.com or click here
Pre-transaction due diligence that focuses on attempting to identify potential deal breakers, industry and deal specific risks and opportunities
Structuring services including analyzing the terms of transaction related agreements
Post-transaction services such as helping clients integrate a new acquisition into existing operations, tighter and smarter cash flows and working capital management, purchase price negotiations, and potential offerings, to name a few.
The experience gained on this assignment will be invaluable for developing enhanced technical, client service, and relationship-building capabilities as well as valuable exposure to a fast pace environment with high visibility and interaction with leading M&A practitioners, National Office consulting resources, industry specialists and senior management of some of our most prestigious clients.
The Entities are recognized as the marketplace leader among the large professional services firms in advising companies involved in M&A transactions. Our clients range from the largest financial buyers and significant multinationals involved in complex, cross-border transactions to mid-size companies, acquiring or divesting assets.
DEVELOPMENTAL NATURE OF THE ASSIGNMENT:
Provide in depth exposure and further development in knowledge related to SEC reporting and accounting issues such as (FASB, EITF, SEC Rules and Regulations), specifically as it relates to key areas of focus such as: Business combinations, Recapitalizations, Stock Compensation plans, Revenue Recognition, Capitalization of software development costs, Deferral of Costs, IPR&D, Restructuring Reserves, Impact of Transaction of EPS, Treatment of Equity and quasi Equity Instruments, Beneficial conversion features, Imbedded Derivatives etc.
Provide opportunity to further develop strong analytical skills such as an ability to identify and evaluate business, industry, financial, accounting to tax risk related to transactions
Provide opportunity to further develop strong proficiency in decision making with the appropriate level of research and consultation
Obtain more knowledge and high-level experience related to the application of transaction related agreements, professional, legal and regulatory literature and procedures applicable in the local market place to ensure appropriate risk management
Experience orchestrating a multi-disciplinary team of highly talented professionals
Understand our leading edge approach to due diligence and deal process
Experience: Candidate Must Have :
Four years external audit experience in public accounting.
SEC reporting experience.
One year plus of U. S. GAAP
Additional Information :
External audit experience cannot be more than three years old. CPA a plus
To Apply to this job go to http://www.GadBall.com or click here
Integration Developer (8093) in Boston, MA
Perot Systems Corporation is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for a Integration Developer to join our team in Boston, MA.
Job Responsibilities:
Incumbent will develop technical specifications and project task timelines; create technical documentation, conduct code reviews and provide production support. In additon, will develop integration solutions utilizing Quovadx Cloverleaf, Siemens OPENLink, WS-FTP Secure FTP, Visual Basic 6.0, SQL Server 2000 / 2005, Microsoft technologies and manage technical tasks for the project.
This role involves working closely with internal clients to analyze business needs and develop / deploy integration solutions for in an academic teaching hospital setting.
Upcoming projects include Enterprise-wide Clinical / Financial Hospital Information System implementation with significant integration requirements.
Excellent communications skills, strong project management skills, ability to multi-task, excellent organizational skills, strong customer focus, self-starter and team player will be successful in this role.
Required Skills:
Extensive experience with VB 6.0
A minimum of 3+ years' expereicne with Quovadx Cloverleaf and Siemens OPENLink Interface Engines
2+ years' experience with WS-FTP Secure FTP and SQL Server 2000
Proficiency with Microsoft Tools Suite
Desired Skills:
2+ year's experience of .Net development (C# or VB)
2+ years' experience with Transact SQL, Stored Procedures Programming and Custom DTS Services
Experience with Project Management/PMM methodology in a large company setting
At Perot Systems, we are looking for candidates that have a high level of integrity, are tenacious and can thrive in a team environment. We will provide you with the tools and opportunities to enhance, expand and support your personal and professional growth. The Associates at Perot Systems enjoy a very entrepreneurial, dynamic environment. We do not have a rigid corporate ladder in place for you to climb but rather a career path that allows you to explore career opportunities throughout the entire organization.
In addition to a dynamic environment, Perot Systems will provide you with a very competitive salary, performance based bonuses, stock purchase program, tuition reimbursement, a company matching 401(k), health, dental and vision insurance coverage, paid holidays and vacation.
Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status. To Apply to this job go to http://www.GadBall.com or click here
Job Responsibilities:
Incumbent will develop technical specifications and project task timelines; create technical documentation, conduct code reviews and provide production support. In additon, will develop integration solutions utilizing Quovadx Cloverleaf, Siemens OPENLink, WS-FTP Secure FTP, Visual Basic 6.0, SQL Server 2000 / 2005, Microsoft technologies and manage technical tasks for the project.
This role involves working closely with internal clients to analyze business needs and develop / deploy integration solutions for in an academic teaching hospital setting.
Upcoming projects include Enterprise-wide Clinical / Financial Hospital Information System implementation with significant integration requirements.
Excellent communications skills, strong project management skills, ability to multi-task, excellent organizational skills, strong customer focus, self-starter and team player will be successful in this role.
Required Skills:
Desired Skills:
At Perot Systems, we are looking for candidates that have a high level of integrity, are tenacious and can thrive in a team environment. We will provide you with the tools and opportunities to enhance, expand and support your personal and professional growth. The Associates at Perot Systems enjoy a very entrepreneurial, dynamic environment. We do not have a rigid corporate ladder in place for you to climb but rather a career path that allows you to explore career opportunities throughout the entire organization.
In addition to a dynamic environment, Perot Systems will provide you with a very competitive salary, performance based bonuses, stock purchase program, tuition reimbursement, a company matching 401(k), health, dental and vision insurance coverage, paid holidays and vacation.
Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status. To Apply to this job go to http://www.GadBall.com or click here
Senior Manager, Project Management & Operations in Boston, MA
Responsibilities:
You will assist and be a key contributor in driving the strategic vision of the organization, and then ensure that all projects are defined, specified, planned, and delivered to meet ongoing business requirements. You will work closely with executives and directors of all organizations to define and help implement the strategic direction for the customer care group. Duties include active participation in strategic planning exercises and then overseeing all hands-on program management tasks for the resulting projects. This role is also responsible for defining and instituting program management fundamentals across the organization. Will also provide strategic analysis, operational support and ensure business controls compliance and effective communication of the “state of the customer” in order to ensure operational efficiency and customer satisfaction. Provide ongoing forecasting, tracking, reporting and evaluation of support trends, including ROI analysis of programs. Maintains and improves planned margins for revenue generating customer care programs. Will evaluate current business practices for operational efficiency and excellence and develop and maintain alignment with cross-functional organizations to ensure effective implementation of methods and procedures.
* Responsible for creating and managing customer care programs and associated project plans, outlining tasks and milestones and incorporating into best practices and generally rolling out through global units
* Facilitate the improvement of customer care tools including CRM system
* Develop and execute knowledgebase strategy
* Responsible for communicating project/program status and coordination of resources required to complete project tasks
* Manage New Product Introduction process;
* Analysis of impact on customer care and building readiness plans.
* Working with the product management and engineering team to ensure the understanding of requirements to meet customer usability and delivery of supportability features that meet customer's needs.
* Facilitate process to analyze current trends and patterns among escalated cases to identify root causes and prevention plans.
* Refine and implement priority support escalation process
* Develop both internal training programs including development of all associated materials.
* Provide all month end information for statistical analysis and reporting as needed
* Responsible for managing costs associated with programs
Qualifications:
* Strong project management skills with a demonstrated understanding of customer care and technical support operations.
* Experience with both addressing usability concerns and building supportability features in design phase of product development.
* High level of energy and passion for helping customers, with ability to drive, promote and follow through on strategy and programs that solves customer problems.
* Demonstrated ability to collaborate with other groups for which you have a dependency, including ability and desire to work with teams in different regions and time zones around the world.
* Execution oriented, accountable with strong but practical creativity, clear and crisp communication skills, and demonstrated success delivering on a strategy.
Our company is looking for a proven leader in customer care to be part of the management team that will elevate the support delivery to new heights setting the standards the industry will look to achieve. The right candidate is highly motivated and committed to building and driving a support strategy that results in an unparallel customer experience in the industry.
$115,000.00 - $140,000.00 Annually
To Apply to this job go to http://www.GadBall.com or click here
You will assist and be a key contributor in driving the strategic vision of the organization, and then ensure that all projects are defined, specified, planned, and delivered to meet ongoing business requirements. You will work closely with executives and directors of all organizations to define and help implement the strategic direction for the customer care group. Duties include active participation in strategic planning exercises and then overseeing all hands-on program management tasks for the resulting projects. This role is also responsible for defining and instituting program management fundamentals across the organization. Will also provide strategic analysis, operational support and ensure business controls compliance and effective communication of the “state of the customer” in order to ensure operational efficiency and customer satisfaction. Provide ongoing forecasting, tracking, reporting and evaluation of support trends, including ROI analysis of programs. Maintains and improves planned margins for revenue generating customer care programs. Will evaluate current business practices for operational efficiency and excellence and develop and maintain alignment with cross-functional organizations to ensure effective implementation of methods and procedures.
* Responsible for creating and managing customer care programs and associated project plans, outlining tasks and milestones and incorporating into best practices and generally rolling out through global units
* Facilitate the improvement of customer care tools including CRM system
* Develop and execute knowledgebase strategy
* Responsible for communicating project/program status and coordination of resources required to complete project tasks
* Manage New Product Introduction process;
* Analysis of impact on customer care and building readiness plans.
* Working with the product management and engineering team to ensure the understanding of requirements to meet customer usability and delivery of supportability features that meet customer's needs.
* Facilitate process to analyze current trends and patterns among escalated cases to identify root causes and prevention plans.
* Refine and implement priority support escalation process
* Develop both internal training programs including development of all associated materials.
* Provide all month end information for statistical analysis and reporting as needed
* Responsible for managing costs associated with programs
Qualifications:
* Strong project management skills with a demonstrated understanding of customer care and technical support operations.
* Experience with both addressing usability concerns and building supportability features in design phase of product development.
* High level of energy and passion for helping customers, with ability to drive, promote and follow through on strategy and programs that solves customer problems.
* Demonstrated ability to collaborate with other groups for which you have a dependency, including ability and desire to work with teams in different regions and time zones around the world.
* Execution oriented, accountable with strong but practical creativity, clear and crisp communication skills, and demonstrated success delivering on a strategy.
Our company is looking for a proven leader in customer care to be part of the management team that will elevate the support delivery to new heights setting the standards the industry will look to achieve. The right candidate is highly motivated and committed to building and driving a support strategy that results in an unparallel customer experience in the industry.
$115,000.00 - $140,000.00 Annually
To Apply to this job go to http://www.GadBall.com or click here
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- OBIEE Lead Systems Analyst in Boston, MA
- Reimbursement Systems Analyst III in Boston, MA
- Operations Architect in Boston, MA
- Oracle PM - Functional in Boston MA in Boston, MA
- .NET Testing Lead Consultant in Boston, MA
- Tridion CMS Developer - NEEDED NOW!! in Boston, MA
- Manager, Program Management - QA in Boston, MA
- Reimbursement Systems Analyst III in Boston, MA
- Desk Side Support Spec (26768) in Boston, MA
- Project Manager (Security Projects) - NEEDED NOW!...
- Business Analyst Compliance Testing in Boston, MA
- B/I Production Consultants (Sr) in Boston, MA
- Business Analyst Opportunities – Asset Management/...
- Tridion CMS Developer - NEEDED NOW!! in Boston, MA
- Oracle PM - Functional in Boston MA in Boston, MA
- B/I Production Consultants (Sr) in Boston, MA
- Reimbursement Systems Analyst III in Boston, MA
- Desk Side Support Spec (26768) in Boston, MA
- Manager, Program Management - QA in Boston, MA
- .NET Testing Lead Consultant in Boston, MA
- Reimbursement Systems Analyst III in Boston, MA
- Business Analyst Opportunities – Asset Management/...
- Desk Side Support Spec (26768) in Boston, MA
- OBIEE Lead Systems Analyst in Boston, MA
- Operations Architect in Boston, MA
- Business Analyst Compliance Testing in Boston, MA
- Oracle PM - Functional in Boston MA in Boston, MA
- Project Manager (Security Projects) - NEEDED NOW!...
- .NET Testing Lead Consultant in Boston, MA
- B/I Production Consultants (Sr) in Boston, MA
- Tridion CMS Developer - NEEDED NOW!! in Boston, MA
- Reimbursement Systems Analyst III in Boston, MA
- Reimbursement Systems Analyst III in Boston, MA
- Manager, Program Management - QA in Boston, MA
- Business Analyst Opportunities – Asset Management/...
- Business Analyst Compliance Testing in Boston, MA
- .NET Testing Lead Consultant in Boston, MA
- Desk Side Support Spec (26768) in Boston, MA
- Manager, Program Management - QA in Boston, MA
- Oracle PM - Functional in Boston MA in Boston, MA
- Reimbursement Systems Analyst III in Boston, MA
- Reimbursement Systems Analyst III in Boston, MA
- Project Manager (Security Projects) - NEEDED NOW!...
- B/I Production Consultants (Sr) in Boston, MA
- Operations Architect in Boston, MA
- OBIEE Lead Systems Analyst in Boston, MA
- Tridion CMS Developer - NEEDED NOW!! in Boston, MA
- Business Analyst Opportunities – Asset Management/...
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