Email Tech Support Engineer in Boston, MA

Small private IT Services company based in Boston is looking for a mid level Tech Support person with great customer service skills to join their permanent team. Ideal candidates will have had experience working for an internet service provider or supporting email systems. Candidates should have 2-3 years experience in a tech support role and be very comfortable working primarily over the phone and through emails. The successful candidate will have excellent communication skills and outstanding troubleshooting capabilities. Must be diligent in documenting cases and following up with customers promptly. Casual, but fast paced work environment in convenient downtown Boston location. If you have a passion for providing quality tech support and want to build your career with an up and coming company, inquire for more details with contact information below. Experience: * 2- 3 years tech support experience. * Personable phone demeanor and patience with customers. * General knowledge of domain name system (DNS) * Strong understanding of email flow and simple mail transfer protocol (SMTP) * Outstanding troubleshooting skills. Interested candidates should contact Rick Johanson at To Apply to this job go to http://www.GadBall.com or click here