Technical Support Specialist in Boston, MA

PLEASE SEND UPDATED RESUME (WORD FORMAT) WITH FULL NAME, CONTACT NUMBER, EMAIL, RATES (ALL INCLUSIVE | CORP-TO-CORP), AND AVAILABILITY.

Location- Boston Area
Duration- 6-12 months
Rate: $20-25/hr



Description:

o Perform proactive monitoring and troubleshooting of inbound and outbound file transmissions between Technology Production Operations and otherclient.

o Provide over the phone assistance and training to clients and Level 1 client support groups throughout the cleint.

o Provide Level 2 technical and application support as needed.

o Develop / maintain product knowledge and expertise for functional areas of responsibility including:
o Technical Client Support skills for problem determination, diagnosis, notification and escalation.
o EDI and E/commerce
o Transmissions protocols and batch flow processes as they pertain to the client


Experience: Qualifications:

o Two-to three years of Technical Client Support experience in understanding client needs and resolving problems in an IBM Mainframe environment.
o IBM Mainframe operations experience (OS/390, MVS) a plus.
o Working knowledge of file transfer software products such as Connect Direct (NDM), Xcom, Direct Mailbox, SPC software, Async, X.25, and Bisync communications.
o Client support experience in capturing information for reported problems and documenting the problem accurately.
o The ability to assimilate technical information and transform it into non-technical terms for the client.
o The ability to understand the impacts of problems and system outages to internal business units and clients.
o Knowledge of client server and Internet file delivery communications (FTP, HTTPS, and TCP/IP) valuable but not required.


With Kind Regards

Dhairya Mistry (DM)
dvmistry (at)ec-manage(dot)com
510.226.2720

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