IT Service Desk Technician in Boston, MA

Our client in Charlestown has an immediate opening for an IT Service Desktop Technician.

The IT Service Desk Technician¡¦Desk Technician's role is to ensure nationwide company computer operation, so that internal end users can accomplish business and engineering tasks. A minimum of four years work experience in an Information Technology Service Desk / Support position is required.

A minimum of 4 years IT work experience required to support 500+ users at 22 locations nationwide. Focused PC diagnostic skills, troubleshooting ability, remote user support, and attention to detail are also required. Highly skilled approach to support, with emphasis on customer service. A dependable, results-oriented team player. A self-starter who can work independently and with the support of the IT staff.


<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Responsibilities

* Work with the IT Service Desk Team.
* Accurately record, track, and document incidents using Magic.
* Determine and apply diagnostic utilities to aid in troubleshooting.
* Perform hands-on system builds, fixes, and troubleshooting at the desktop level, including installation and upgrade of software, hardware, and configuring systems and applications.
* Perform post-resolution follow-ups to help requests.
* Develop help sheets, documentation, training materials, and FAQ lists for end users.
* Evaluate documented resolutions and analyze trends for ways to prevent future problems.
* Provide remote user support.

Position Requirements
* Working knowledge of a range of diagnostic utilities, including VNC, ipconfig, ping, Event Viewer, Device Manager, System Information, Disk Administrator, etc.
* Good written and oral communication skills with working experience creating effective written documentation.
* Mature approach with a focus on customer service, rapport-building, listening, and questioning skills.
* Experience with Active Directory and wireless functionality is a plus.
* Able to travel to other office locations with minimal notification as well as on a scheduled monthly basis.
* Dependable, results-oriented team player.

Must have the persistence to pursue problems until they are solved, but also the balance and good judgment to know when to ask others on the Help Desk, or to bump the problem up to Tier III

Troubleshooting Skills
&#132;o Good Tier II level troubleshooting skills
&#132;o Able to logically, carefully and methodically solve a problem

Excellent Verbal Communication Skills and Good
Documentation Skills
* Must have excellent interpersonal skills; be comfortable dealing with high level management, eccentric IT staff * Ability and willingness to document procedures

Technical Skills
* Demonstrated Tier 2 level skills with a minimum 5 years of practical experience
* In depth hands on experience with Microsoft Technologies, specifically 2000, XP&#161;..
* Advanced knowledge of PC, laptop, and printer hardware configuration and deployment
* Remote connectivity experience with VPN, RAS connect
* Prior experience with Magic or similar Help Desk ticketing software
* Experience with virus and Spyware cleanup and prevention

Preferred but not required:
* Sharepoint experience would be helpful (site design & construction)
* AD experience would be helpful

To Apply to this job go to http://www.GadBall.com or click here