Business Analyst in Boston, MA

SEE THINGS DIFFERENTLY.


Technology and creativity serve the idea. Together. To view them any other way is to view them with the narrowest of vision.

We are Sapient. Since 1990, we have partnered with some of the world’s most recognized brands, and - by leveraging the power of both creativity and technology - helped them achieve success at a rate nearly three times the industry average. Our commitment to our clients is renowned; our passion for delivering exceptional value unparalleled.

Sapient is looking for individuals who want to make a difference. We are inventors, rule-breakers and catalysts, and the work we do changes lives. Our environment fosters growth and creativity, demands openness and client-focused delivery, and celebrates initiative and risk-taking.

Does this speak to you? Then whether you’re fluent in the language of program management, HTML, strategy, Java, or consumer research, we invite you to bring your talents and passion to Sapient.

Business Analyst

Job Summary:
At Sapient, the Business Analyst develops innovative strategies to improve business performance. This individual will work on a broad range of projects to develop business, operating, and IT strategies. The focus of their work includes:

Business Problem Solving - Take ambiguous and complex business problems and, using research and business assessment capabilities, define the problem, drive innovative ideas, define the opportunity set, and recommend actionable next steps.

Informed Business Decision Making - Bring rigor to a client's decision making process by performing detailed cost/benefit analysis, presenting and evaluating solution options, and driving consensus among key stakeholders. In some instances, we help our clients develop new decision frameworks and governance processes that continue to deliver value far beyond a particular engagement.

Solution Planning - Define, scope and plan new solutions for clients. This includes determining how to measure business results, modeling current/future business processes, gathering business requirements, and identifying the organizational changes required to successfully realize the benefits of the solution.
Responsibilities
Analyze, define, and document business and functional requirements for projects.
Lead clients to understand how current or envisioned processes align to industry best practice
Complete current state analysis, requirements gathering, and documentation
Participate in the system design and system selection processes as voice of business user
Act as a liaison between business and systems during analysis, development and testing phases
Support requirements understanding and issue resolution throughout project life cycle.
Participate in UAT planning & execution
Participate in the creation of project plans and communicate status to all levels of management for medium sized projects
Ensure issues are identified, tracked, reported on and resolved in a timely manner
Seek opportunities to provide value-added solutions for business and clients
Some travel to client locations is required.

Job Requirements

Associate 2-5 or Sr. Associate 5-7 years experience in business consulting and client services in areas such as eCommerce, Content Management, Interactive Architecture, Order Management, Call Center (CRM) etc.
Able to analyze business requirements and define solutions to address complex business needs
Excellent communication, problem solving and analytical skills.
Strong judgment, issues management, and problem analysis techniques
Strong presentation, facilitation, time management, and prioritization skills
Proven ability to work both independently and as a part of a team
Demonstrated ability to balance priorities on simultaneous projects
Capable of interacting with individuals at all client organizational levels
Experience working in a Globally Distributed Model preferred
Strong PC skills including Microsoft Office tools, Visio, and Project
College degree required


*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role, which include hearing, speaking, typing, and occasionally moving and/or lifting up to 15 pounds.

About Sapient
Sapient, a global services firm, helps clients compete, evolve and grow in an increasingly complex marketplace. We operate two groups—Sapient Interactive and Sapient Consulting—positioned at the intersection of marketing, business and technology. Sapient Interactive provides brand and marketing strategy, award-winning creative work, web design and development and emerging media expertise. Sapient Consulting provides business and IT strategy, process and systems design, package implementation and custom development, as well as outsourcing services such as testing, maintenance and support.

Our passion for client success—evidenced by our ability to foster collaboration, drive innovation and solve challenging problems—is the subject of case studies on leadership and organizational behavior used by MBA students at both Harvard and Yale. Leading clients, including BP, Essent Energie, Harrah's Entertainment, Hilton International, Janus, Sony Electronics and Verizon, rely on our unique approach to drive growth and market momentum. Headquartered in Cambridge, Massachusetts, Sapient operates across North America, Europe and India. For more information, please visit .
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