Clinical Business Analyst (25398) in Boston, MA

Dell Perot Systems is a worldwide provider of information technology services and business solutions to a broad range of clients. It is currently looking for a Clinical Analyst to join our team in Boston MA.

Job Responsibilities:
Provide clinical analyst support on Soarian implementation team
Respond to issues reported by nurses, physicians, and other users; research and resolve issues in a timely fashion
Build enhancements to current functionality using Soarian application tools
Provide excellent customer service: communicate in a friendly and professional manner, empathize with users on system issue impacts, set appropriate expectations on issue resolution
Participate in after-hours on-call support rotation, to troubleshoot and resolve system issues escalated by the Help Desk
Collaborate with Siemens support personnel to research and resolve Soarian product issues
Participate in detailed testing of software updates
Use technical and analytical skills to determine best approaches to tailoring system to meet individual requirements
Develop strong and positive rapport with nursing users, particularly Nursing Information Systems Director, to ensure that clinicians’ needs are quickly prioritized and addressed
Participate in Siemens User Groups and online listservs, and review contents of Siemens Customer Memos, to ensure optimization of the capabilities of the Soarian system

Required Skills:
3+ years in a strong technical/analytical background demonstrated through prior IT education and/or experience
Ability to learn new vendor applications quickly and utilize application tools to tailor system to meet user requirements
Excellent customer service orientation, including good communication skills
Flexibility and can-do attitude
Must be a team player and demonstrate interest in a long-term role with Dell Perot Systems

Desired Skills:
Exposure to the basic elements of healthcare information technology, via Healthcare Academy orientation / training or information systems experience in a healthcare setting
Report writing experience (ideally with Crystal Reports)
Passion for supporting nursing and physicians

Minimum Educational Requirements:
Bachelor’s degree or equivalent experience

More about Dell Perot Systems

Dell Perot Systems is a unit of Dell Services, a new business organization formed by the acquisition of Perot Systems by Dell. Dell Services will develop and deliver a best-in-class suite of end-to-end IT services and business solutions that reduce IT complexity and lower costs for customers. The acquisition extends Dell Services into hosting, consulting, applications and business-process outsourcing, and expands Dell’s existing managed and modular services. Dell Services’ customers span global corporations, government agencies, healthcare and educational institutions, and small and medium enterprises.

Dell Services will be one of the world’s largest technology services organizations with more than 41,000 experienced and skilled technology and business services professionals and revenue of approximately $8 billion from enhanced services. Dell Services’ values are centered on acting with integrity at all times, exhibiting a passion for serving our customers and displaying a strong work ethic while working effectively as a team. Our employees are committed to winning and to our company’s success.

Dell Services is committed to Equal Employment Opportunity. It is the policy of Dell Services to encourage and support equal employment opportunity for all associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.
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