Help Desk Analyst III in Boston, MA

Our client has an immediate need for a Help Desk Level 3 Technician with in-depth experience with Windows AND Linux.


Responsibilities
o Set up of new equipment, both loaned and purchased, tear down of old equipment
o Perform hardware troubleshooting and problem resolution, including coordinating repairs with vendors
o Installation and support of desktop software and applications, including operating systems, MS Office productivity tools, and email services
o Troubleshoot and resolve various file and print issues
o Assist in office relocations as required
o Manage trouble ticket queue: input, update and close tickets as work is completed
o Escalate trouble tickets in queue to appropriate resources and follow up to ensure completion within designated SLAs (Service level agreements)
o Other technical projects as required.

Requirements
o Minimum 1 to 5 years of relevant industry experience, preferably supporting Software Engineering environments
o BS in Computer Science or equivalent
o In depth experience with Windows AND Linux operating systems.
o Ability to troubleshoot both hardware and software problems
o Ability to resolve complex support issues, through research, testing and problem solving skills.
o Experience supporting shared services such as file/print
o Software engineering process experience (QA methodologies)
o Excellent communications skills (verbal & written) in English
o Excellent customer service skills<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Advanced Windows XP, Advanced MS Office XP, Advanced Linux

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