Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!
The Change Management Lead will focus on:
Defining and deploying an overall approach to gathering, validating and ensuring effective deployment of customer requirements for changes in systems, policies, processes, etc.
Assessing internal and customer organizational training needs using appropriate methodologies
Leading creation of new or revised existing training materials
Delivering training strategies
Managing communication and Change Management planning
Building and deploying appropriate internal capabilities, Change Management programs and on-going customer support
Handling customer concerns in a professional and courteous manner as well as documenting all issues, resolution and follow-up actions taken on behalf of clients
Requirements:
A minimum of 3 - 5 years of progressively responsible experience in internal consulting business transformation or a Change Management role
Proven Change Management and IT experience with some healthcare industry background., is a plus
Proven ability to develop and implement success measures around Change Management strategies and solutions
Must have substantial experience, training / applied knowledge of methodologies and tools in several of the following areas: Business Transformation, Six Sigma, Strategic Planning, Organizational Design and Development, Change Management and Facilitation, Employee Customer Communications and Performance & Customer Experience Measurement, Analysis and Management
Excellent understanding and experience working in customer facing environments as part of a consulting, implementation or client delivery team
Excellent interpersonal, oral and written communication skills
Strong facilitation skills
Strong influencing and internal ?selling? skills
Strong project management skills
Six Sigma training to greenbelt level is a plus
Ability to decipher complex scheduling constraints into a seamless scheduling solution
Ability to accommodate short term deliverables and their variances into established SLA's
ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
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