Desktop Support Analyst in Boston, MA

A major client of ours is seeking a qualified candidate to become part of the team responsible for day to day support, problem resolution, monitoring and maintenance of desktops, LAN, WAN and e-mail systems in their Boston MA office.

RESPONSIBILITIES

• Provide system administration for file, print, e-mail and application servers in a Linux and Netware environment.
• Maintain and support phones/PBX equipment.
• Maintain, install and troubleshoot Windows, Linux and Netware-based network servers. This will include hardware and software installations, upgrades, backups, troubleshooting and data restoration.
• Assist and independently deploy special projects and network implementations.
• Perform other duties as needed.

A significant portion of the time spent in this position will be assisting with end-user problems, with the remaining time spread over the remaining areas listed above. <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Applicants for this position should possess the following:
&#149; Customer support focus
&#149; Excellent communication skill, written and oral
&#149; Ability to interact with and assist a wide range of end users
&#149; Ability to work well within a team
&#149; Ability to handle multiple and conflicting priorities and workloads
&#149; Ability to work independently, take responsibility, and follow-through
&#149; Ability to think independently, learn new skills quickly, and adapt to rapidly changing environments.
&#149; Three or more years of end-user support experience.
&#149; Three or more years of server, LAN or WAN support experience.
&#149; Experience with Windows NT/2000/XP.
&#149; Novell 6.X/GroupWise experience preferred (Certified Novell Administrator or equivalent preferred).
&#149; RedHat/SUSE Linux experience preferred (RH Certified Technician or equivalent preferred).

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