US IT Operations Manager in Boston, MA

Growing global, independant software and solutions vendor is seeking a US IT Operations Manager to head its growing Boston location.



The US IT Operations Manager provides support for all the dise environments based in the US. This person will be responsible for all aspects of hardware and software elements of the US Managed Services.



Experience:

- Minimum 8 years experience.

- Demonstrated experience in OS400 environment management.

- Experienced in change management, and standard IT security practices.

- Experienced in managing customers and IT 3rd party relationships.

- Excellent trouble shooting skill and the ability to work alone and in a team environment.

- Strong communication skills.



Reponsibilities:

- Overall responsibility for all US Infrastructure Installations.

- Responsible for managing all high availability environments.

- Day to Day management of all OS400 environments and operations staff.

- Responsible for Liasing between customers and all relevant 3rd parties.

- Responsible for managing key service infrastructure SLA's.

- Responsible for all operational issues within core hours and out of hours.

- Responsible for producing relevant operational documentation to support the service.

- Contribute technically and operationally to improving the overall Managed Service in the US.

- Responsible for the US IT Budget.

- Responsible for manageing all infrastructure change in line with ITIL practices and guidelines.

- Any project work which needs to be undertaken.

- Maintain and support a consistent and smooth relationship with customers.

To Apply to this job go to http://www.GadBall.com or click here