Director Of Application Support in Boston, MA

Our client is a major financial firm in downtown Boston. They are looking for a Director of Application Support to join our Boston office.The essential responsibilities of the position are as follows: Manage 4-5 Application Support Engineers in troubleshooting routine product issues (incident tracking and resolution) Develop, collect, maintain and distribute key technology metrics both in Real Time and historical on the revenue generating products Develop and maintain a metrics dashboard which is primarily responsible for communicating Real Time product availability status and historical key performance indicators to technology and segment management Recommend new technology products (hardware, software, disaster recovery) that can be leveraged as part of the software development life cycle Participate as an active member of in the software development life cycle, through attending new feature requirements reviews and developing leading edge processes to support these new product enhancements Act as the primary business liaison to the business segment, through facilitating communication between development, QA, product management, technical operations and segment business leaders on new product releases, technical outages, and routine maintenance (hosting moves) Develop, facilitate and maintain best of breed product support tools including run books, monitoring, and knowledge bases to aid in the product support process Technical degree in Computer Science, Engineering or equivalent business degree and a minimum 10 years of professional technology experience required; Master's degree preferred 8 years of business management experience 5 years of experience in the following technologies: Windows 2000/2003 systems .NET framework (C#, ASP.Net, Windows Services, Web Services) Visual Basic, COM/COM ASP PL/SQL XML and XSLT using MSXML JavaScript, HTML Oracle RDBMS SQL Server Demonstrated ability of delivering software projects to production and supporting those project effectively Ability to manage a 24x7 support organization Extremely effective communication and presentation skills across all levels in the organization Strong management, project management (PMP Certification a plus), and leadership skills Ability to collaborate with product management, development, technical operations, and business segment marketing teams on every day projects Experience working in the financial industry a plus To Apply to this job go to http://www.GadBall.com or click here