Senior CRM Business Analyst in Boston, MA

eConsultAmerica is a preferred vendor supplier on retainer with a leading global provider of information technology, consulting and business process outsourcing services. Our client is seeking an experienced and savvy Senior CRM Business Analyst. This position will be based on the East Coast. This position will require 50% - 100% travel. If you are interested please forward a brief cover-letter and your updated resume and I will respond back within one (1) business day. US Citizens or Green Card holders only apply. Contact InformationeConsultAmerica - EmaileConsultAmerica – Yahoo Instant Messenger – Skype Instant MessengerPosition DetailsThe chosen candidate(s) for this position must possess very strong CRM project management skills with experience managing complex IT projects within an integrated programCandidates must have large call center experience. NO Exceptions!Strong leadership skills, with proven ability to provide clear direction to set matrix resources are required.BEST INDUSTRY – IT ConsultingBEST DEPARTMENT – Call Center
Experience: Bachelors Degree is required. Advanced Degree is a very strong plus.6 - 8 years of overall IT consulting experience is required.4 years of Business Analyst consulting experience.4 years of mid-range to large-scale consulting organizational experience is required.4 years of large call center experience is required.5+ years of strong CRM functional experience is required. NO EXCEPTIONS!4 years of large-scale project budget forecasting and planning of projects is mandatory in this role.2 years experience supervising and managing a team of 4 or more direct reports.Very strong communications skills, verbal, written and interpersonal are essential in this role.Previous C-level communication with business, development, and senior management is required.Strong presentation skills are mandatory in this role.PMP or PMI certification is preferred.Travel of 50% - 100% will be required.CompensationNegotiable
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