Would you like to join a mid-size company at a peak of its growth?
Working at IntraLinks means becoming a part of a community with a shared sense of purpose. IntraLinks looks for people who understand and abide by the principle that our customers' satisfaction comes first. As an organization, we recognize that our employees are the keys to success. We are committed to providing our staff with opportunities for advancement and growth. Our goal is to maintain a challenging environment that fosters team work and motivation. If you are passionate about what you do, then you'll thrive in our friendly, dynamic, ever-changing and energetic environment. Check out our posting with a brief description and contact us about becoming a part of a great team.
Overview
The purpose of this role is to ensure that we have an intermediary between Application Support and the Development team to help address Production issues as they arise. This person's responsibilities and qualifications will better position the candidate to carry out a number of tasks that will a) further improve the issue-resolution time, b) enable the Development team to focus on releases of upcoming products.
The candidate filling this role will also need to keep abreast of all new functionality as it is developed. To accomplish this, the developer will (1) monitor and troubleshoot issues relating to internal environments that often surface due to deployment issues or cross-department miscommunication, and (2) take "passive" development role by participating in select architecture design review meetings.
We are expecting that the knowledge level this candidate will have regarding J2EE will enable him or her to address most defects required for production patches.
Responsibilities of J2EE Developer for Production Support include:
- Troubleshoot issues escalated by Application Support.
- Involvement in the troubleshooting of builds deployed to inner environments to help familiarize himself/herself with new functionality before deployment to Production.
- Identify common patterns around Production issues and prioritize proposed changes accordingly.
- Monitor and troubleshoot pre-release deployments on internal environments.
- Suggest process improvements to improve issue resolution times and developer awareness regarding resolution support.
- Evaluate (RnD) monitoring/administration/etc.. tools to improve issue resolution efficiency and issue anticipation.
- Document/communicate issue resolution to ensure knowledge sharing among the team.
J2EE Technical Support Specialist Qualifications:
- Excellent J2EE knowledge/development skills, including EJB, Struts, JSPs
- Exceptional problem solving skills.
- Good communication and written skills.
- Experience interacting with product vendors for issue resolution.
- 2-4 years experience with Java application support.
- J2EE Application server knowledge
- Knowledge of UNIX shell utilities (PERL, grep, diff, vi, etc.)
- Basic working SQL knowledge.
- General understanding of internet network technologies.
- Ability to contribute to defect fixes.
- Team player.
- Ability to work independently.
- Must show good initiative and follow-through.
- Ability to communicate with technical and non-technical people.
To apply, please go to the following link:
IntraLinks (http://www.intralinks.com), the leading provider of digital workspaces, connects business communities and accelerates the intelligent flow of information and documents among participants. Through IntraLinks' secure, neutral, online environments, companies are better able to compete globally by accelerating essential business processes, simplifying communication and fostering rapid workflow. IntraLinks is easily accessible anywhere, anytime using a web browser.
Since April 1997, more than 150,000 participants representing over 13,000 companies worldwide have used IntraLinks digital workspaces to communicate and collaborate on more than 20,000 projects and transactions. IntraLinks has been rapidly adopted by the financial services and pharmaceutical markets. Over 250 global companies are IntraLinks clients, including AstraZeneca Pharmaceuticals LP, Bank of America, Bank One, Bear Stearns, Deutsche Bank, Dresdner Kleinwort Wasserstein, Ernst & Young, FDIC, JPMorgan Chase, TD Securities, Thomas Weisel Partners and WestLB.
IntraLinks' headquarters are in New York City, with additional locations in Boston and, London, as well as having remote agents that are spread out globally.
