IT Training Specialist in Boston, MA

Our client has built a reputation for high-quality work, a positive outlook, and the highest standards of service and ethics. The total compensation package and benefits is terrific!



If your qualifications are a match...apply today!!



Job Description:

The IT Training & Development Specialist organizes, designs and conducts training for staff and personnel within the firm. The IT Training Specialist provides a wide range of technical coursework focused on supporting core applications within the firm. This resource also plays a critical support role in the firm wide roll-out of IT related projects.



In addition, the Training Specialist coordinates and provides support for learning programs. This may include support of agents on the Help Desk or individual coaching sessions for staff or personnel. The Specialist is also responsible for developing written documentation (manuals and quick reference guides) and e-learning simulations about the organizations computing systems that aid in their development, use and support.

The Specialist should be a seasoned trainer with extensive classroom experience is able to work collaboratively in a team environment and interact with individuals at all levels of the organization.



ESSENTIAL CAPABILITIES:

* Ability to gauge one's strengths and limitations

* Ability to provide solutions and best practices for solving problems

* Ability to deal with changes and adapt to a changing environment

* Ability and willingness to seek out work and accomplish goals

* Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations

* Ability to offer constructive feedback to and accept direct feedback from others

* Ability to work in a multi-office environment

* Willingness to travel (at times with limited notice)



EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

* Bachelors degree and a minimum 5 years of training related experience

* Microsoft certification in the Office Suite at core and/or master level or proven work experience and subsequent certification within two years of employment

* Proven experience with adult learning principles, methodologies and course design techniques

* Strong coaching and counseling skills ability to influence others to take action and achieve objectives.

* Proven presentation/platform skills.

* Ability to work both independently or collaboratively, producing work while adhering to deadlines.

* Knowledge of approaches, tools, techniques, and roles & responsibilities in providing technical training and guidance

* Knowledge of and experience with the design and development of training programs, activities and documentation based upon training needs analysis

* Experience with on-line training & development a plus

* Experience with staff development in the area of technical training

* Excellent documentation skills

* Ability to deliver against tight time frames in a fast changing environment



ESSENTIAL FUNCTIONS:

1. Deliver training programs including development, delivery, implementation and evaluation for new hire and other IT Training programs offered at the firm. All programs must adhere to published IT Training Standards and follow the Instructional Design framework outlined by the IT Training Team.

2. Class management responsibility for a group of participants. This includes, but is not limited to, motivating participants, maintaining control of the class, and directing the learning of participants to meet program objectives.

3. Ensure that all aspects of classroom set-up and administration are met. (ex: registration, confirmations, material prep, room scheduling, video conferencing, etc)

4. Designs and develops on-line learning modules to support instructor led programs or other initiatives within IT (ex: User Support FAQ's)

5. Works closely with IT and business units to determine training needs

6. Participate in the development of instructional and participant materials including objectives, training documentation, visual aids, testing, training instruments and course handouts. Provide feedback regarding effectiveness and ease of use.

7. Prepares activity and progress reports regarding training activities.

8. Proactively markets the services of IT Training services to personnel in their local office as well as other offices during site visits.

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