OASYS Global Install Engineer in Boston, MA

Responsibilities:
Responsibility will be to facilitate the upgrade of multiple clients from Omgeo's OASYS Global Dos platform to Windows within an aggressive timeframe. The upgrade process will include pre installation diligence to ensure clients have the required hardware and connectivity capability, interface testing, client specific configuration and the remote and onsite installation of OASYS Global and associated connectivity software. This is a client facing role and will involve some travel.
- Respond to escalated client installation issues in a timely and effective manner.
- Leverage technical skills, an understanding of financial industry, internal tools and documentation to troubleshoot, reproduce and resolve installation issues.
- Install software remotely or travel to client sites as requested by management.
- Understand the internal escalation procedures to effectively escalate critical and complex issues when necessary.
- Work collaboratively with Development and QA to resolve installation issues.
- Utilize internal CRM to accurately detail steps taken to resolve escalated client issues.
- Work closely with Relationship Managers, Client Relations, Integration and Product Management to ensure effective communications with clients during implementation cycle.
- Contribute to global effectiveness by developing processes, documentation, or publications that can be instituted or shared with all regions.
- Recommend enhancements to management at streamlining the installation process.
- Participate in other Application Support tasks or projects as required.

Required Skills:
- Excellent problem solving and technical troubleshooting skills.
- Working knowledge of PC hardware, software and operating systems including XP and Vista.
- Proven ability to utilize CRM management data, product documentation and internal tools to research and resolve client issues.
- Proven ability to understand and troubleshoot communication issues with VPN and dial up networking.
- Strong interpersonal skills and a solid team player with strong initiative. The mindset and ability to share and transfer knowledge within the team.
- Client Focus: Proven ability to manage client expectations and deliver on those expectations.
- Excellent written and verbal communication skills necessary for conveying root causes as well as resolutions to both technical and non-technical users.
- Proven ability to deal with time sensitive problems using technical skills, industry and product knowledge to achieve resolution to production issues.
- Knowledge and experience in working with network-related issues and supporting multiple connectivity methods such as VPN and dial up modems.
- Proven ability to multitask and prioritize issues effectively in a challenging and time sensitive environment.
- 2 Years software support and installation experience preferably in the Financial Services Industry.


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