Director, Program Management - Client Executive in Boston, MA

CLIENT EXECUTIVE

SEE THINGS DIFFERENTLY.

Technology and creativity serve the idea. Together. To view them any other way is to view them with the narrowest of vision.

We are Sapient. Since 1990, we have partnered with some of the world’s most recognized brands, and - by leveraging the power of both creativity and technology - helped them achieve success at a rate nearly three times the industry average. Our commitment to our clients is renowned; our passion for delivering exceptional value unparalleled.

Sapient is looking for individuals who want to make a difference. We are inventors, rule-breakers and catalysts, and the work we do changes lives. Our environment fosters growth and creativity, demands openness and client-focused delivery, and celebrates initiative and risk-taking.

Does this speak to you? Then whether you’re fluent in the language of HTML, strategy, Java, or consumer research, we invite you to bring your talents and passion to Sapient.

Director, Program Management - Client Executive

Summary:
Leadership opportunity with multiple of Sapient’s household name clients
The Client Executive role encompasses that all facets of account/client management, strategic advisory role to clients, delivery oversight, and team/people leadership
Consists of being accountable for creating and managing the client relationship from a delivery, new business, relationship and operational standpoint

Primary Responsibilities:
Plan and manage client expansion strategy
Identify business development opportunities for Sapient within the clients’ organization and lead our response efforts
Utilizing your extensive Digital Commerce and Retail background, become a trusted advisor to the client
Plan, manage and execute to a target based plan to grow the client from a revenue and profitability standpoint
Effectively manage a P&L of $5 – 10MM
Responsible for relationships with client's senior leadership/executive team – furthering current relationships and building new ones
Shape follow-on opportunities for Sapient at client and client’s subsidiary companies leveraging Sapient’s full range of Consulting and Interactive services
Develop and close multi-year, multi million $ deals with the client
Lead proposal efforts and can sell Sapient value proposition to the client

Experience Guidelines:
10-12 years minimum experience in client relations and business development
Significant experience with Digital Commerce/Content Management solutions required – Retail experience highly desired
Significant experience in a Consulting organization required
Demonstrated ability to grow business by breaking into different areas of a client organization.
Worked to build multiple account relationships and grow them year on year in both revenue and profit
Strong and inspirational leadership skills
Demonstrated ability to collaborate with team members to shape offerings and close business
Experience of meeting/exceeding revenue/profit targets
Experience of selling and managing solutions involving globally distributed development offerings
Ability to travel overnight as needed

Education:
Bachelor’s degree in business, finance or technology related field. Equivalent experience may be considered


About Sapient
Sapient, a global services firm, helps clients compete, evolve and grow in an increasingly complex marketplace. We operate two groups—Sapient Interactive and Sapient Consulting—positioned at the intersection of marketing, business and technology. Sapient Interactive provides brand and marketing strategy, award-winning creative work, web design and development and emerging media expertise. Sapient Consulting provides business and IT strategy, process and systems design, package implementation and custom development, as well as outsourcing services such as testing, maintenance and support.

Our passion for client success—evidenced by our ability to foster collaboration, drive innovation and solve challenging problems—is the subject of case studies on leadership and organizational behavior used by MBA students at both Harvard and Yale. Leading clients, including BP, Essent Energie, Harrah's Entertainment, Hilton International, Janus, Sony Electronics and Verizon, rely on our unique approach to drive growth and market momentum. Headquartered in Boston, Massachusetts, Sapient operates across North America, Europe and India. For more information, please visit .


*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role, which include hearing, speaking, typing, and occasionally moving and/or lifting up to 15 pounds.
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