Senior Manager, Program Management E-Commerce in Boston, MA

SEE THINGS DIFFERENTLY.

Technology and creativity serve the idea. Together. To view them any other way is to view them with the narrowest of vision.

We are Sapient. Since 1990, we have partnered with some of the world’s most recognized brands, and - by leveraging the power of both creativity and technology - helped them achieve success at a rate nearly three times the industry average. Our commitment to our clients is renowned; our passion for delivering exceptional value unparalleled.

Sapient is looking for individuals who want to make a difference. We are inventors, rule-breakers and catalysts, and the work we do changes lives. Our environment fosters growth and creativity, demands openness and client-focused delivery, and celebrates initiative and risk-taking.

Does this speak to you? Then whether you’re fluent in the language of program management, HTML, strategy, Java, or consumer research, we invite you to bring your talents and passion to Sapient.

Senior Manager, Program Management - Senior Project Manager

Job Summary

The primary functions of this position include project and program management, client management and team leadership. The Senior Manager, Program Management position requires a sufficient breadth and depth of expertise in Sapient’s capabilities to lead large multi-disciplinary teams of people to successfully deliver integrated client solutions. The most typical project roles for the Sr. Manager, Program Management are Project Manager (PM), on projects with team sizes ranging from 25-35 people, and Program Manager (PGM), for relatively small-scale programs (2-5 projects). Successful Project Managers have extensive experience using object oriented design and development methodologies- Agile experience required.


The Sr. Manager, Program Management manages complex, multi-track projects or small-scale programs to an acceptable level of risk by balancing scope, time, cost and quality while maintaining a positive environment that promotes individual development and high performance standards. He/she uses advanced problem solving skills, business skills, solid verbal and written communication skills, excellent relationship building skills, as well as strong leadership and team management skills. He/she must have a solid understanding of project management tools and approaches to manage complex, multi-disciplinary projects and the flexibility to lead diverse and dynamic teams to deliver balanced integrated solutions to our client’s challenging business problems.

In performing the essential functions of this role, the work environment is fast-paced, moderately noisy and team-based. Additionally, frequent overnight travel is required.

Key Responsibilities include:

Structures and manages integrated, multi-track projects and/or programs of multiple projects. Leads the development and tracking of integrated project plans. Adapts and applies the Sapient Approach to meet project and program objectives and client business drivers. Establishes and maintains project and/or program communications. Oversees project estimations and staffing. Oversees the development of project deliverables. Establishes and maintains processes to manage scope over the project lifecycle. Identifies and manages project and/or program issues. Sets project quality and performance standards. Assesses and manages risk within, and across, multiple projects. Maintains project tracking and information systems

Partners with other project leaders to lead teams of 25+ people. Builds and structures the project team to ensure maximum performance. Provides purpose, direction and motivation to team. Clarifies and communicates project objectives and success criteria. Ensures key project and program-wide roles and responsibilities are defined. Ensures the use of best practices and applies lessons learned from previous projects. Ensures a positive, collaborative work environment for the team. Directly supervises the work of Associate Project Manager(s), Project Managers, Track Leads & Domain Leads. Mentors and coaches project team members, as appropriate. Manages third-party partner and/or vendor relationships, as necessary

Responsible for ongoing client satisfaction. Manages peer-level client relationships (expectations, communications, negotiations, escalation, feedback, etc.). Develops relationships with, and ensures the appropriate participation of, key client stakeholders and client executives. Provides day-to-day project contact for the client

Maintains awareness of the current industry environment that shapes opportunities for client solutions (i.e. news events, trends, mergers, etc.). Works with business unit leadership to pursue, shape and sell holistic Sapient client solutions utilizing innovative sales tools and strategies. Participates in recruitment and hiring activities, including interviewing and conducting hiring exercises for Associates, Sr. Associates, Managers and other Sr. Managers in the Program. Management Domain. Manages the career of up to 6 individuals

Participates in, and assists with, company events such as training and internal initiatives. Contributes to the ongoing development of the. Program Management Domain and community at Sapient. Participates in progress and quality reviews of other projects. Actively shares knowledge and learning from project experiences

Job Requirements:

Bachelor’s degree required
Experience using object oriented design and development methodologies- Agile experience required
5+ years project management experience in successfully delivering internet solutions
Project Management experience in a client-service organization;
Led diverse teams of 25 or more people in dynamic and fast-paced environments in a globally distributed model
Accountability for budget or client revenue of $6mm+;
3+ years of client management experience with primary accountability for peer-level client relationships at the executive level;
Experienced multiple full project lifecycles from business development to final delivery;
Experience managing multiple projects simultaneously (preferably in an integrated program);
Led teams with multiple discipline representation (especially technology, creative, and strategy);
Direct managerial responsibility for 5 or more individuals;
Ability to work effectively with project teams and clients

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role, which include hearing, speaking, typing, and occasionally moving and/or lifting up to 15 pounds.

About Sapient
Sapient, a global services firm, helps clients compete, evolve and grow in an increasingly complex marketplace. We operate two groups—Sapient Interactive and Sapient Consulting—positioned at the intersection of marketing, business and technology. Sapient Interactive provides brand and marketing strategy, award-winning creative work, web design and development and emerging media expertise. Sapient Consulting provides business and IT strategy, process and systems design, package implementation and custom development, as well as outsourcing services such as testing, maintenance and support.

Our passion for client success—evidenced by our ability to foster collaboration, drive innovation and solve challenging problems—is the subject of case studies on leadership and organizational behavior used by MBA students at both Harvard and Yale. Leading clients, including BP, Essent Energie, Harrah's Entertainment, Hilton International, Janus, Sony Electronics and Verizon, rely on our unique approach to drive growth and market momentum. Headquartered in Cambridge, Massachusetts, Sapient operates across North America, Europe and India. For more information, please visit .
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