Director, Technology – Service Delivery Lead (SDL) in Boston, MA

SEE THINGS DIFFERENTLY.

We are Sapient. Since 1990, we have partnered with some of the world’s most recognized brands, and - by leveraging the power of both creativity and technology - helped them achieve success at a rate nearly three times the industry average. Our commitment to our clients is renowned; our passion for delivering exceptional value unparalleled.

To foster that passion and deliver on that level of commitment takes a special group of people. That’s why we work hard to maintain a corporate culture founded on initiative, education, recognition and respect.

Does this speak to you? Then whether you’re fluent in the language of HTML, strategy, Java, or consumer research, we invite you to bring your talents and passion to Sapient. Where we’ve not only struck a balance between art and science – we’ve mastered it.

Job Title: Director, Technology – Service Delivery Lead (SDL)

Job Summary

The Director, Technology – SDL is one of the senior most delivery roles within Sapient blending delivery, operations, people management and growth, and business development. In particular we are looking for a person who brings expertise in designing and delivering Digital Commerce and/or Content Management solutions.

The Service Delivery Lead should bring a unique blend of experience and expertise encompassing technical architecture and design combined with exceptional project/ program and people management skills. This person will provide vision and leadership to teams across a portfolio of clients. The Director will demonstrate a broad technical knowledge including technologies such as Websphere and/or ATG and various Content Management technologies such as Interwoven and Vignette and will be able to advise teams on a technical basis as needed.

The Director will work with the Business lead to establish goals and priorities and will work with Client Executives to expand the portfolio. The SDL will drive the process improvement mentality across the portfolio and inspire excellence in teams. As a critical part of the Sapient organization the Director, Technology – Service Delivery Lead will visibly participate in the growth of the organization.

Key Responsibilities include:

Partner with the Client Executive to expand the portfolio
Owns effort and cost estimation, and solution structuring during the sales life cycle
Focus on staffing, project setup, scope management, risk management, quality, client management
Contributing towards improving Sapient’s delivery capability
Meet specific metrics around leakage, erosion and utilization
Drive compliance on “institutionalized” processes
Coaching & mentoring of team members
Reviews other’s estimates and points out holes. Assesses how project risks will impact estimates
Works with the client and delivery teams and takes on a “hands-on” approach to identify and suggest approaches to resolve any technical issues as they arise. Proactively suggests tools and best practices to prevent such issues.
Communicates difficult scenarios to the client
Participates in extending knowledge of their area of specialization within Sapient. Guides a team in using their area of expertise. Reviews implementation models and recommends pros/cons of different approaches.
Participates in accumulating and disseminating specialty Best Practices

Job Requirements:

Bachelor’s degree required. Degree in Computer Science or related field preferred.
12 plus years of experience in enterprise architecture and project/program delivery
Experience in a consulting firm highly desired
Experience in the design and delivery of Digital Commerce and/or Content Management solutions
Knowledge of applicable technologies such as Websphere, ATG, Interwoven and Vignette as well as experience in development of proprietary systems preferred
Operational experience including P&L management
Strong leadership and communication skills to effectively manage client accounts and multi-track Sapient teams
Experience in creating engagement structuring, detailed scope and estimation
Effectively communicate with clients regarding delivery
Experience in proposal development
Experience in managing distributed and highly matrixed teams across multiple international geographies
Experience in running teams of 50+ people
Proven mentoring and coaching abilities to ensure effective growth plans of members of Sapient teams;
Ability to understand critical issues and bring appropriate resolution to cross-industry, complex issues;
Ability to drive complex estimates that take one or more projects into account and to effectively communicate risks and dependencies to clients
Frequent overnight travel may be required


About Sapient
Sapient, a global services firm, helps clients compete, evolve and grow in an increasingly complex marketplace. We operate two groups—Sapient Interactive and Sapient Consulting—positioned at the intersection of marketing, business and technology. Sapient Interactive provides brand and marketing strategy, award-winning creative work, web design and development and emerging media expertise. Sapient Consulting provides business and IT strategy, process and systems design, package implementation and custom development, as well as outsourcing services such as testing, maintenance and support.

Our passion for client success—evidenced by our ability to foster collaboration, drive innovation and solve challenging problems—is the subject of case studies on leadership and organizational behavior used by MBA students at both Harvard and Yale. Leading clients, including BP, Essent Energie, Harrah's Entertainment, Hilton International, Janus, Sony Electronics and Verizon, rely on our unique approach to drive growth and market momentum. Headquartered in Boston, Massachusetts, Sapient operates across North America, Europe and India. For more information, please visit .

Sapient is a registered service mark of Sapient Corporation.
Sapient is an Equal Opportunity Employer

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role, which include hearing, typing, and occasionally moving and/or lifting up to 15 pounds.
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