Helpdesk Boston (Job #7714) in Boston, MA

SMARTSOURCE is currently searching for a number of entry level Helpdesk Agents for a contract assignment in Boston, MA



Duration: until September 28th.

Start Date: ASAP

Pay: $10-$12





Job Summary:



. Responsible for supporting the Service Desk Staples organization to ensure services are delivered to meet customer business needs and expectations.

. Receives and responds to customer problems, issues, and requests

. Ensures proper documentation, notification, escalation, tracking, and follow up of all incidents

. Provides first level support for resolution of customer incidents

. Combines demonstrated technical skills with exceptional customer service in daily responsibilities

. Performed with general supervision



Key Responsibilities:



. Receives and logs customer problem/request/issues and ensures proper documentation

. Performs initial level of problem identification and attempts to resolve when appropriate

. Documents all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues

. Assists with monitoring and tracking incidents to ensure issue resolution within the customer Service Level Agreement

. Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention

. Performs follow up on all incidents with customer to ensure customer satisfaction

. Develops and maintains knowledge of the Remedy problem tracking software and database

. Develops and maintains technical skills and understanding of services to achieve goal of 80% problem resolution

. Works independently and maintains a high-degree of professional conduct at all times





Candidates must pass a criminal Background check and drug screening prior to starting



Resumes should be sent to:

Rick



888-832-7823 x 1050

To Apply to this job go to http://www.GadBall.com or click here