Jr. System Administrator / Desktop Support in Boston, MA

Our client, a leader in the Healthcare industry has an immediate opening for a Jr. Systems Administrator/Desktop Support Technician.

As a member of the Desktop / Jr Network Administration team, you will be responsible for the support of the end user community during business and occasional non-business hours. This position will provide support for all users experiencing problems with Microsoft and Macintosh desktop hardware, software and other computer related technology issues and inquiries. This individual will be responsible for handling problem recognition, research, isolation, resolution and follow-up for routine user problems.

. The ideal candidate will provide hands-on troubleshooting and diagnostics for client desktop problems in a Microsoft and MacIntosh environment. Responsibilities include installing, upgrading, modifications and replacement of hardware, software and network components associated with the desktop. Experience configuring, assembling and installing workstations and/or peripheral equipment is required coupled with a strong customer service attitude.


<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: &#149; Provide 2nd/3rd Level PC support
&#149; Provide Mac OS X support which utilizes Windows Active Directory / Exchange 2003.
&#149; Provide 2nd Level Desktop Security and OS Patch Management support.
&#149; Mac System administration, including system maintenance, workstation support, Internet connectivity, security services, load monitoring, and back-up procedures
&#149; Binding Mac OS 10.X.X machines to Windows 2003 Active Directory
&#149; Provide solutions for second- and third-tier IT support issues.
&#149; Perform on-site analysis, diagnosis, and resolution of laptop, desktop, and printer problems.
&#149; Install, configure, maintain, and troubleshoot PC hardware and software in order to deliver required service levels.
&#149; Maintain knowledge of existing applications, services, and technologies that support the efforts of the group, and proactively share this information with team members.
&#149; Work in a collaborative manner across technical and business functional teams to identify and resolve technical issues affecting business operations
&#149; Actively seek out and participate in projects to maintain/improve the desktop environment.
&#149; Create and maintain internal/external technical and process documentation.
&#149; Follow change management procedures.
&#149; Provide support and project reports.
&#149; Support other key initiatives as the business dictates.
&#149; Must work closely with division customers and corporate departments.


&#149; 3+ years desktop support background with experience supporting Windows 2000 and Windows XP operating systems; Vista experience is a plus
&#149; 3+ years experience with Microsoft Office Suite application support and upgrade
&#149; Proven experience troubleshooting HP, Dell and MacIntosh hardware
&#149; Expertise with the following Apple hardware: MacBook, MacBook Pro, Intel / PPC iMac, Power Mac G5, Mac Pro, PowerBook G4.
&#149; Expertise in Mac OS 10.4.9 client and all of its underlying technologies including Ethernet 10/100/1000, DNS, LDAP, TCP/IP, DHCP
&#149; Expertise with Mac OS X permissions/Access Control Lists.
&#149; Solid working knowledge of Ethernet Connectivity
&#149; 3+ years experience with the installation/configuration of desktops and laptops with standard desktop image for connectivity to the LAN and WAN.
&#149; Proven experience in providing support for Window based users including desktop applications such as Microsoft Office and Outlook
&#149; Provide on-site support to end-users for both software and hardware.
&#149; Coordinate/perform trouble shooting of hardware and software problems on PC based systems.
&#149; Responsible for the installation of custom developed software and other non-standard software applications as determined by business needs.
&#149; Develop and maintain standard image(s) for laptop and desktop personal computers.
&#149; Ensure that open incidents are being resolved within the established SLA's.
&#149; Able to learn quickly and adapt to a rapidly changing technical landscape.
&#149; Customer service excellence.
&#149; Strong analytical and troubleshooting skills and experience.
&#149; Able to work independently.
&#149; Proven experience in maintenance and upgrades as well as troubleshooting and resolving PC printer issues, software and peripherals problems, perform computer equipment moves and configurations and software installation
&#149; Demonstrated oral and written ability to communicate with team members. Must know when to ask for assistance, and when to give assistance.
&#149; Advanced PC Desktop/Workstation, preferred HP and MAC Experience
&#149; Advanced Windows XP
&#149; Intermediate LAN
&#149; Intermediate Active Directory
&#149; Intermediate MS Office & Outlook
&#149; A+ Certification, MCP and/or MCSE preferred
&#149; Associates degree, Technical Degree or equivalent preferred.

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