Desktop Support in Boston, MA

Responsibilities include: provide day-to-day technical support on the phone and at desk side, hardware and software configuration issues, maintenance, repairs, equipment exchanges, moves and any special projects under direction of a project manager. This person will be expected to work closely with the Business Units, need to be extremely professional.

This person will be expected to handle high stress situations involving basic problem diagnosis and customer relations management
Experience: The ideal candidate will have a minimum of 3 years of direct desktop support and help desk experience, preferably in the Financial Services Industry. They must be familiar with all general aspects the following:

. PC hardware, desktop and laptop
. MS Windows 2000
. MS Office 2003
. MS Outlook
. Internet/Intranet Technology
. Remote computing support including VPN, Citrix, Terminal Server


They should also be familiar with general networking and server concepts, specifically TCP/IP and Windows NT Server. Basic knowledge of financial and market data applications and Blackberries is a plus.


This individual must have a very positive demeanor, be team-orientated and excel in very fast-paced environments. They must have excellent customer relation, communication and organizational skills; be self-starting, able to set and prioritize short-term goals and have strong decision-making abilities.

Tools/Technologies
Skill Required/Desirable Number of years of experience
Windows 2000 Required 3
Microsoft Office Required 3
MS Outlook Required 2
Hardware break/fix Required 2
TCP/IP Desirable 1


Daily Activities:
This person will spend their day doing a variety of functions, including the following:
. Providing support by phone and at desk side
. PC Desktop and Laptop hardware configurations
. PC Desktop and Laptop hardware troubleshooting
. PC Software troubleshooting
. Moves/Adds/Changes
. PC Software installations
. General Computer lab maintenance
. Testing of applications
. PC OS builds
. Answering client calls
. Creating and maintaining client cases in the ticket tracking system

Education/Experience Prefer a 4-year degree in Computer Science or Computer Information Systems or 3 years direct desktop support experience.



To Apply to this job go to http://www.GadBall.com or click here