Desktop Support Analyst in Boston, MA

Desktop Support Specialist

Our client is seeking to hire a consultant for a contract to hire Desktop Support position. In this role you will be part of a small IT team supporting 40 in-house users and 80 remote users.

The ideal candidate will have 2+ years of experience in the IT Field as a Desktop Support Specialist.

Responsibilities include:

- Ability to work in a fast paced environment, excellent communication skills.
- Expert knowledge of Microsoft Windows Operating Systems
- Expert knowledge of Microsoft Office Suite especially Outlook
- Working knowledge of Microsoft Active Directory
- Familiarity with Active Directory including a good understanding of Group Policy implementation
- Expert Knowledge with Windows security model, including NTFS file system, User Rights, Services, and Active Directory objects
- Expert Experience with Symantec Ghost required
- Experience with Dell laptops, desktops, Compaq/HP servers
- Understanding of Citrix, Cisco VPN Client, Blackberry Enterprise Server, Virtual Server and VM Ware
- Nortel PBX Phone system experience
- Good understanding of DHCP, DNS, WINS
- Exceptional English writing skills for the production of clear and concise end user documentation
- Ability to partially manage corporate MS server systems (Exchange, Active Directory, DNS/DHCP, print servers, system imaging, etc.)
- Anti-Virus / Anti-spam / Anti-Spy ware services/software
- Team oriented, skilled in customer relations, able to handle multiple, simultaneous tasks without supervision.<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Intermediate Windows XP, Intermediate Blackberry Support, Intermediate VPN (Virtual Private Networking), Intermediate Active Directory, Intermediate PBX,

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