CRM Administrator in Boston, MA

Essential Job Functions and Responsibilities:  Develops and executes CRM initiatives for marketing team, office managers and other admin. staff, and consultants  Overall stewardship of contact data for the firm, including overseeing and ensuring consistent data integrity. This will include supervision of temporary staff, and liasing with IT as well as hands-on attention to accomplish tasks such as creating custom searches, creating Crystal reports, importing complex lists, resolving data change management tickets in the queue, configuration and monitoring data change management and folder dependency rules, and supporting synchronization of consultants? contact databases with InterAction  Helps to develop and implement communications and training programs to promote CRM use and to roll out program upgrades  Establishes and adheres to policies regarding data standards; consults with Marketing team to refine application needs  Develops policies and procedures for data management and performs /oversees related activities including: o working with Marketing to enhance data as well as to identify and create data tracking and reporting functions o importing lists into the CRM system, for the marketing team and other end users o helping keep data clean by (free from duplications, missing information and other "bad data") o ensuring that mailing lists are kept up to date from returned mail o producing regular reports and applying queries to the data in support of marketing research  Provides market research to support business development: find and retrieve court documents, set up searches in Factiva and other data sources, develop and maintain lead tracking systems. Undertake proactive research as well as fulfill requests Relationships  Report to and collaborate with VP, Marketing on strategy for rollout and evolution of InterAction as full CRM system across firm  Interact with consultants as InterAction advocate; invest in relationships with consulting staff by assisting as a training resource and a problem solver  Work closely with all members of the Marketing team, including Assistant Marketing Manager and Business Development Specialist to implement direct marketing programs; with Graphic Designer, to integrate website interactivity and CRM; with practice account leaders, to help support business development  Work closely with Elite systems administrative leader and IT team  Liaise with InterAction vendor and support re application upgrades, new feature requests, etc.  Work directly with individual consultants and practice teams to determine research needs, and to provide market research Experience: Qualifications: Three to five years experience in a technical environment, managing data and database systems, is required, with at least one year devoted to InterAction or other CRM system management. Experience supporting a marketing department in a professional services environment is strongly preferred. This is a high-visibility role requiring outstanding communications and interpersonal skills, including the ability to use influence to build consensus at all levels. Accuracy, attention to detail, and problem solving ability are critical. Candidates should also have advanced database and data manipulation skills (i.e. technical proficiencies used for advanced use of Excel and Access) Physical Demands:  Engage in office work using a computer and telephone Factors for Assessing Performance (Functional Competencies): ? Functional/Technical Capabilities ? Demonstrates technical competence and effectively delivers support in area of expertise. ? Customer Service ? Responsive to internal and external requests; Provides high quality service and support. ? Communication ? Communicates clearly and listens to requests effectively. ? Teamwork/Working Characteristics ? Demonstrates ability to work effectively with others and independently. Demonstrates initiative and ownership. ? Project Management ? Effectively manages projects, meeting necessary deadlines. ? Problem Resolution ? Resolves problems quickly and effectively. For immediate consideration please email: To Apply to this job go to http://www.GadBall.com or click here