Senior Application Support Engineer in Boston, MA

Geneva Consulting Group is an IT placement firm with clients located throughout the US. We are looking for a Senior Application Support Engineer for a contract to perm assignment with our client in Boston. ESSENTIAL DAY TO DAY RESPONSIBILITIES: -Troubleshooting routine product issues (Incident Tracking and Resolution). -Lead short and long term projects providing detailed work plans, schedules, project estimates, resource plans and status reports. -Analyze, collect, maintain and distribute key technology metrics both in real time and historical on the revenue generating products. -Recommend new technology products (hardware, software, disaster recovery) that can be leveraged as part of the software development lifecycle. -Participate as an active member of the in the software development lifecycle, through attending new feature requirements reviews and developing leading edge processes to support these new product enhancements. -Act as the primary business liaison to the business segment, through facilitating communication between Development, QA, Product Management, Technical Operations and Segment business leaders on new product releases, technical outages, and routine maintenances (hosting moves). -Effective communication and presentation to key business stakeholders are instrumental. -Develop, facilitate and maintain best of breed product support tools including run books, monitoring, and knowledge bases to aid in the product support process. QUALIFICATION REQUIREMENTS: -To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. -Degree in computer science, engineering or equivalent business degree preferred; minimum of 3 years professional technology experience is required. -3+ years experience with administration of Windows 2000/2003 systems. Unix experience a plus. -Excellent understanding of and experience troubleshooting: .NET framework (C#, ASP.Net, Windows Services, Webservices) Visual Basic, COM/COM+, ASP, T-SQL, XML and XSLT using MSXML JavaScript, HTML, SQL Server 2000. -Proven experience supporting client facing, web based applications. -Experience in Software Development Lifecycle -Extremely effective communication and presentation skills -Strong management, project management (PMP Certification a plus), and leadership skills -Ability to collaborate with Product Management, Development, Technical Operations, and Client Services Teams on ever day projects and issues. EDUCATION AND NECESSARY INDUSTRY EXPERIENCE: -4 year college degree (technical or business degree preferred) -3+ years of professional technical experience Apply directly at: ?jobref=926769&referer=gad To Apply to this job go to http://www.GadBall.com or click here