Customer Software Technical Support Engineer in Boston, MA



75593 Customer Software Technical Support Engineer

Small, well-funded, established ASP software company for financial services / investment industry is growing quickly and needs to make quality hires!

- Provide technical support to customers on use, functionality, and in software installation and integration. Learn the product environment, provide remote support, troubleshoot and resolve software production issues, perform installations and upgrades remotely.

- Assist in network monitoring in this mission-critical environment, in development of the knowledge base and support tools.

Requires:

- Experience supporting client-server and/or ASP software, knowledge of Instant Messaging and support tools, Windows 2003 Server, SQL Server 2000, syslog managers

- Some understanding of networking components and LAN/WAN environments.

- Bachelors Degree

Nice-to-have:

- Familiarity with the financial services / securities trading industry;

- Prior experience with trading system software

- Knowledge of the FIX financial protocol.

If you are currently working with a Winter, Wyman consultant, please contact that consultant directly about this job. If you are not working with Winter, Wyman consultant, please INCLUDE JOB #75593 in SUBJECT LINE and email your resume as Word attachment directly to: - Thank you.

The Winter, Wyman Companies, a leading staffing firm for more than 30 years, is one of the largest and most recognized staffing organizations in the Northeast. Winter, Wyman specializes in permanent, contract and contract-to-perm staffing in Accounting & Finance, Investments & Financial Services, Human Resources, Information and Software Technology including Quality Assurance and Information Design & Delivery, as well as Technology Sales & Marketing, and Customer Support and Materials. Winter, Wyman also serves the metropolitan New York market in Accounting & Finance, Information Technology, Information Design & Delivery, Software Engineering & Technology, and Web Design.
Experience: Desired skills: Windows,WINDOWS SERVER. To Apply to this job go to http://www.GadBall.com or click here