Remedy Administrator in Boston, MA

Employee Benefits

  • Sorry, but we DO NOT sponsor H1-B transfers or TN-1 Visas for this career opportunity. You must be a citizen or permanent resident

  • We will reimburse relocation expenses

  • Vacations - from two weeks to five weeks, based on length of service

  • 11 paid holidays

  • 2 paid floating holidays to be used in the summer time

  • 125% Tuition Reimbursement with an A grade, 100% for a B or Pass (in a Pass/Fail course)

  • PPO Health Plan/Dental Plan/Short & Long term disability/Life Insurance

  • Up to 25% bonus!

  • Retirement & Pension Plan: Profit sharing contribution of 15% on top of your yearly compensation (Base plus Bonus!), Vested from day one

  • Personal Computing Reimbursement

  • Commuting Expense Program

  • Chartered Financial Analyst Program



Experience: You must possess the following qualities:

  • Hands-on leadership skills that can set direction and provide the vision needed to integrate Remedy across the enterprise

  • Ability to maintain relevant and current knowledge

  • Ability to prioritize work efforts and multi-task in a very fast-paced environment

  • Ability to work independently without intensive oversight

  • Must be a go-getter and take initiative on a regular basis, finding ways to avoid problems proactively rather than just fixing them after the fact

  • Ability to share knowledge through good communications, peer training and written documentation

  • Strong inter-personal skills

  • Positive customer service and team attitude

  • Focused on quality, organized and committed to continual improvement
  • Strong accountability, analytical, process, organizational and communication skills


Required Background/Experience

  • Bachelor's degree

  • Experience in business process, especially in the IT systems area

  • Solid foundation implementing and supporting BMC Remedy applications

  • Project management experience


Major Pluses to have

  • Project management experience on documentation projects

  • Knowledge of and experience with ITIL and other IT Best Practices frameworks (ideally, Foundations-certified) (also good: Six Sigma, CMMI, other methodologies)

  • Experience with Incident, Problem, Change, Configuration and Asset Management



To Apply to this job go to http://www.GadBall.com or click here