Help Desk Specialist for a growing Non Profit in Boston, MA

One of our Non-Profit clients is seeking a Technology Helpdesk Specialist to provide helpdesk support to both headquarters-based staff in Boston and remote staff across the national network – approximately 300.users. The Help Desk Technician's primary responsibilities will include helpdesk system management and issue resolution, hardware and software inventory management, general equipment troubleshooting and assistance, hardware and software orientation for new employees, and special project work as designated by members of the technology team. The Technology Helpdesk Specialist is the ideal position for an individual seeking to utilize technical, interpersonal and problem-solving skills in a diverse, fast paced, mission-driven environment.

Responsibilities Include:
• Serve as the primary contact for end-user network technology related issues through organizational helpdesk system; resolve or escalate issues efficiently and communicate with end users
• Maintain the user accounts for network access, email and voicemail for all new, existing and departing users
• Update system documentation and end-user documentation, including orientation and intranet materials for Technology Department
• Maintain hardware and software inventories
• Identify existing/emerging technology needs at the campus, state office and national levels and support cost/benefit analyses for potential solutions
• Coordinate vendor support for hardware and software
• Coordinate select outsourcing services (e.g., disaster relief and network maintenance) with consultants
• Assist with special projects as needed

Qualifications:
• Minimum of 2 years of professional experience
• Familiarity with Microsoft products (Windows 2000 server, Windows 2000 operating systems, Office), SQL, ColdFusion, HTML, and computer hardware
• Excellent communication skills, both written and verbal
• Ability to work independently
• Ability to juggle multiple, and often, conflicting priorities
• Strong organizational, follow-up, logistics skills and attention to detail
• Ability to communicate complicated technical concepts to non-technical audiences
&#149; Bachelor degree in information systems or technology related field from an accredited college or university required<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Intermediate Windows 2000 Server, Intermediate TCP/IP, Intermediate VPN (Virtual Private Networking), Intermediate Windows 2000 Professional

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